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Back Roads Automotive

Name: Back Roads Automotive
Address: Chesapeake, US
Telephone: +17574102400
Rating: 4.7

100 reviews

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+17574102400

Closed Now now

343 N Battlefield Blvd, Chesapeake, VA 23320, USA Get Directions

used car dealer Best Used Car Dealers in United States Best Used Car Dealers in Virginia

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ABOUT Services Excellence Summary

Back Roads Automotive offers cars that require no explanation from us. We want to help you find the best vehicle for your needs. All our staff members are non-commissioned, so there is no pressure to make a purchase. We work hard to find the lowest-priced car you will love, and you will save money. Since the first day we opened, CarFax has been our certified dealer. We offer their Buy-Back guarantee. We make sure all the cars go through a VA State Inspection, a comprehensive 127-point inspection, and have an oil change completed. Our inspections are performed by Great Bridge Muffler & Brake, a local business. There are over 40 vehicles under $10,000 on the site and many trucks below $30,000.

SUMMARY Reviews Summary

Reviewer sentiment is overwhelmingly positive for customer service and integrity at Backroads Automotive. Consistently, customers give high marks to specific sales reps, particularly Paul Huffman. His ability to listen to and address their needs was noted by several clients, and several customers mentioned that he was not pushy during the sale. One significant detail is how the staff prioritized customer service, advised customers on best choices in certain situations and were accommodating with situations that were not in the best interest of the company. Quality of the vehicles sold and post-sale service were also commended by many reviewers. Taylor and Mike, another two reps were just as positive, with Taylor in particular being singled out by almost every reviewer regarding how happy they were he was not the usual type of pushy or annoying tunning used cars. Customers have expressed a high level of trust for the dealership in these Backroads Automotive reviews, which highlights the dealership's overall trustworthiness. The reviewer shared that his warranty quickly paid for itself, highlighting that the dealership's experienced sales reps go to great lengths to make buying used cars simple and cost-effective. These very positive experiences persuaded most clients to remain loyal to the dealership and planners visits for future vehicle purchases..nextToken of assisting, huffman and taylor continually get good word from reviewers. Reachability, post-sale customer service, and several instances of going out of the way to ensure a buyer is satisfied. The positive review data show customer satisfaction as represented by Backroads Automotive site visitors.

John Doe left a 5 star review

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Reputation Change over time

Pros & Cons

PROS

recommend (20)

great experience ... (11)

highly recommend ... (7)

helped me (5)

very professiona ... (4)

great customer s ... (3)

easy to work wit ... (3)

will be back (3)

did an awesome j ... (2)

great service (2)

Cons

disappointed (1)

stay away (1)

dirty (1)

horrible (1)

not recommend (1)

rude (1)