Great customer serviceGreat salesmanPatient staffBest pricesQuick processHelpful staffFriendly staffHuge selectionNo pressureAttentive service
About this business
Backroads strives to offer cars that are free of apology. We want to help you find the car that best suits your needs. You can rest assured that our staff is not commissioned, so you won't be pressured into a sale. Our goal is to help you find the lowest priced vehicle you will enjoy, while saving you money. CarFax has been our certified dealer since day one. We offer their Buy-Back guarantee. Our vehicles are subjected to a VA State Inspection, a comprehensive 127-point check and an oil change. All our inspections are performed by Great Bridge Muffler & Brake, a local business. There are over 40 vehicles under $10,000 on the site and many trucks below $30,000, so there's plenty of choice.
Reviews Summary
Reviewer sentiment is overwhelmingly positive for customer service and integrity at Backroads Automotive. Consistently, customers give high marks to specific sales reps, particularly Paul Huffman. His ability to listen to and address their needs was noted by several clients, and several customers mentioned that he was not pushy during the sale. One significant detail is how the staff prioritized customer service, advised customers on best choices in certain situations and were accommodating with situations that were not in the best interest of the company. Quality of the vehicles sold and post-sale service were also commended by many reviewers. Taylor and Mike, another two reps were just as positive, with Taylor in particular being singled out by almost every reviewer regarding how happy they were he was not the usual type of pushy or annoying tunning used cars. Customers have expressed a high level of trust for the dealership in these Backroads Automotive reviews, which highlights the dealership's overall trustworthiness. The reviewer shared that his warranty quickly paid for itself, highlighting that the dealership's experienced sales reps go to great lengths to make buying used cars simple and cost-effective. These very positive experiences persuaded most clients to remain loyal to the dealership and planners visits for future vehicle purchases..nextToken of assisting, huffman and taylor continually get good word from reviewers. Reachability, post-sale customer service, and several instances of going out of the way to ensure a buyer is satisfied. The positive review data show customer satisfaction as represented by Backroads Automotive site visitors.
Frequently asked questions
7 questions
What do Back Roads Automotive clients say about their experience with the staff?
Clients frequently praise the staff for their friendliness, professionalism, and low-pressure sales approach. Specific team members like Paul and Adam are often highlighted for their helpfulness and knowledge throughout the car-buying process.
Does Back Roads Automotive offer financing assistance for car loans?
Yes, they provide financing services, including loan consulting, payment plans, and credit approval assistance, ensuring customers have support throughout the financing process.
What are the hours of operation for Back Roads Automotive?
Their hours are as follows: Monday: 9:00 AM - 7:00 PM, Tuesday: 9:00 AM - 7:00 PM, Wednesday: 9:00 AM - 7:00 PM, Thursday: 9:00 AM - 7:00 PM, Friday: 9:00 AM - 7:00 PM, Saturday: 9:00 AM - 7:00 PM, Sunday: Closed.
Can I get a warranty when purchasing a vehicle from Back Roads Automotive?
Yes, they offer various warranty options, including extended warranties, powertrain warranties, and bumper-to-bumper warranties, providing peace of mind for vehicle buyers.
How does Back Roads Automotive ensure the quality of their vehicles?
They conduct a comprehensive 127-point check and ensure each vehicle passes a VA State Inspection. Additionally, they have been a certified CarFax dealer since their inception, offering a Buy-Back guarantee.
Is Back Roads Automotive a good option for first-time car buyers?
Yes, many first-time buyers have shared positive experiences, noting the staff's patience and willingness to explain the process clearly, which helps ease any concerns.