Backroads strives to offer cars that are free of apology. We want to help you find the car that best suits your needs. You can rest assured that our staff is not commissioned, so you won't be pressured into a sale. Our goal is to help you find the lowest priced vehicle you will enjoy, while saving you money. CarFax has been our certified dealer since day one. We offer their Buy-Back guarantee. Our vehicles are subjected to a VA State Inspection, a comprehensive 127-point check and an oil change. All our inspections are performed by Great Bridge Muffler & Brake, a local business. There are over 40 vehicles under $10,000 on the site and many trucks below $30,000, so there's plenty of choice.
Reviews Summary
Reviewer sentiment is overwhelmingly positive for customer service and integrity at Backroads Automotive. Consistently, customers give high marks to specific sales reps, particularly Paul Huffman. His ability to listen to and address their needs was noted by several clients, and several customers mentioned that he was not pushy during the sale. One significant detail is how the staff prioritized customer service, advised customers on best choices in certain situations and were accommodating with situations that were not in the best interest of the company. Quality of the vehicles sold and post-sale service were also commended by many reviewers. Taylor and Mike, another two reps were just as positive, with Taylor in particular being singled out by almost every reviewer regarding how happy they were he was not the usual type of pushy or annoying tunning used cars. Customers have expressed a high level of trust for the dealership in these Backroads Automotive reviews, which highlights the dealership's overall trustworthiness. The reviewer shared that his warranty quickly paid for itself, highlighting that the dealership's experienced sales reps go to great lengths to make buying used cars simple and cost-effective. These very positive experiences persuaded most clients to remain loyal to the dealership and planners visits for future vehicle purchases..nextToken of assisting, huffman and taylor continually get good word from reviewers. Reachability, post-sale customer service, and several instances of going out of the way to ensure a buyer is satisfied. The positive review data show customer satisfaction as represented by Backroads Automotive site visitors.
Frequently asked questions
6 questions
What do Back Roads Automotive clients say about their experience?
Customers frequently mention the low-pressure atmosphere and friendly staff, particularly praising Taylor and Trenton for their helpfulness and patience. Many reviews highlight the straightforward buying process and the accurate representation of vehicles online.
Does Back Roads Automotive offer financing assistance for car loans?
Yes, they provide financing services, including loan consulting, payment plans, and credit approval assistance, ensuring a smoother process for buyers looking for car loans.
Can I get a temporary tag service at Back Roads Automotive?
Yes, they offer vehicle registration services, including temporary tag service, title service, and license plate service, making it convenient for customers to handle their vehicle paperwork.
Does Back Roads Automotive provide warranties on their vehicles?
Yes, they offer various warranty options, including extended warranties, powertrain warranties, and bumper-to-bumper warranties, ensuring customers have peace of mind with their purchases.
Is Back Roads Automotive a good choice for first-time car buyers?
Yes, many first-time buyers report a positive experience, noting the team's patience and helpfulness, which makes the car buying process less stressful and more informative.