CarMax

CarMax is America's largest used car retailer. We launched the industry's first disruptor with our no-haggle pricing. It turned a stressful, uncertain car-buying process into an upfront, transparent experience. We've gone above and beyond with our customer experience. Our customers can buy their way: online, offline, or a mix of both. This includes our Love Your Car guarantee (check it out) and the industry's best Love Your Car warranty (find out more), with 24-hour test drives and 30-day returns (up to 1500 miles). It's a truly unique car-buying experience.

Carmax has a mix of favorable and unfavorable reviews. Many customers talk about their excellent vehicle purchasing and selling experiences. The same applies to the welcoming and professional staff like Nicole and Laura. They claim there is no need for haggling because Carmax offers honest and fair prices for new and used vehicles. However, the sellers also confirm various faults on the vehicles. For instance, one client joined soon discovered warning lights in the car he bought. He praises the warranty cover from Carmax and support after you identify any vehicle fault. This means he rated the remodeler positively. Buy some reviewers complained about the money-back guarantee not working, and they had to keep calling to rectify their concerns. An example is the dispute about the payment made by Wells Fargo but not received. The remodeler had excellent customer relations, especially in answering queries. Others also reviewed non-purchasing encounters. For example, the discomfort customer got when he purchased a vehicle and later discovered it to have mechanical problems. Still, the Carmax buyer warrant deal, and they ended up correcting for free. He rated it a five-star and added he could come again for more gains. The reviewers largely give three-to-five-star ratings for excellent services, especially in vehicle selling and buying. They critic some for fault accessories, but their customer care services commendable.