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  1. US
  2. VA
  3. Newport News
Smith & Keene

Smith & Keene

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1 Elmhurst St, Newport News, VA 23603, USA Get Directions
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ABOUT   Services Excellence Summary

Smith & Keene has served the Hampton Roads region with Heating, Air-Conditioning, Electrical, plumbing, and generator services since 1947. We are glad to welcome you to the Smith & Keene tradition if you are new to Hampton Roads. For many generations, you have lived here. Smith & Keene can address any plumbing problem. Our plumbing experts will diagnose and solve any plumbing problems quickly. Our plumbers have been resolving plumbing issues in Hampton Roads and the surrounding areas for many years. Our plumbers are trained in solving plumbing problems in historic, rural, or new homes. If the equipment is ideal for the home, we can provide the best and even retrofit it.

 

SUMMARY   Reviews Summary

Smith & Keene offers good customer service. Technicians do a professional job and the company completes projects within lasting hours. Reviewers appreciate the prices and how Smith & Keene's team love their work cutscores. Both the company and its professionals have a long history of handling different clients and have a proven track record of good customer service. There are comments on how the company or its professionals are professional, quick, affordable and how they stand by their services. Smith & Keene also has a highly competent workforce that has kept some clients for up to 35 years. One common theme among these reviews is that Smith & Keene is "great" \- word that many customers use. Smith & Keene's customers also hail the book and recommend it to friends. One reviewer says that Smith & Keene has done the HVAC work for both his homes and his business, and it has shown that the company loves its work. The customer satisfaction and service aspects are good but are underscored by the fact that Smith & Keene has done the right thing for 35 years. This company is easy to recommend. Employees of this company also rate Smith & Keene highly. It is common for them to work many years at the company compared to competitor companies. One employee discusses how the HVAC job has become her career. It is light among many that note an internal customer.

 

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Pros & Cons

PROS
recommend (1)
very competitive ... (1)
always been grea ... (1)
service was grea ... (1)
great service (1)
great company (1)
Cons
lack of customer ... (2)
not recommend (1)
disappointed (1)
rude (1)
unprofessional (1)
very disappointe ... (1)
disappointed (1)
upset (1)
would not recomm ... (1)
not recommend (1)
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Smith & Keene Reviews: 34. Average Rating: 3.2

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