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Review Keywords Analysis

US / VA / Richmond
ADT Security Services photo
ADT Security Services photo
ADT Security Services photo
ADT Security Services photo
ADT Security Services photo

ADT Security Services

Address: 8751 Park Central Dr, Richmond, VA 23227, USA Get Directions

Services & pricing

Average price range
ServiceDetailsPrice
Home Security Systems Equipment Installation $85 - $150 Call to Book
Monitoring Services $30 - $60/month Call to Book
System Upgrade $200 - $500 Call to Book
Alarm System Repair Sensor Replacement $50 - $100 Call to Book
System Diagnostics $75 - $125 Call to Book
Wiring and Connectivity Fixes $100 - $200 Call to Book
Customer Support Virtual Technical Assistance $50 - $75 Call to Book
On-Site Technician Visits $85 - $150 Call to Book
Account Management $Free - $25 Call to Book
Medical Alert System Device Setup $50 - $100 Call to Book
Monthly Monitoring $30 - $50/month Call to Book
Emergency Response $40 - $80 Call to Book

What people love

From reviews
Professional technicians Excellent customer service Detailed installation Knowledgeable staff Efficient service Good problem solving Kind technicians Quick service Great communication Thorough explanations

About this business

ADT Security Services provides automation and security solutions for homes and businesses throughout the United States. They also address the requirements of people who are always on the move and networks. ADT makes safety more accessible than before and offers 24/7 customer service. It is committed to outstanding service, with a focus on response quality and speed that makes customers feel safer and more in control. It is obvious that ADT realizes that the most important service it can offer is protecting your home and family's safety and peace. However, it implies more than merely adding a security system to your Columbus, OH, home. We have been at the forefront of home security for more than 140 years. ADT is a leading provider of home security in Columbus, OH, with automated systems that cooperate with home alarms. Our home security systems may be monitored and protected from anyplace on the planet, 24 hours a day, 365 days a year. Our home security and monitoring services can respond to any emergency. The content above discusses the service provided by ADT.

Reviews Summary

Reviews for ADT predominantly focus on customer satisfaction. Many long-term customers, having been with the company for over a decade, show their loyalty. One homeowner commended the technician’s effectiveness in explaining the system and assisting them in using the app. Clear about what they wanted, the customers reported exceptional customer service, with one even saying their technician went above and beyond when they experienced connectivity issues. Technicians and sales representatives were praised for their professionalism and competence. Communication was positive, with a quick response time to issues the customers had. This allowed for the resolution of problems like old equipment that was failing but needed to be restored. Customer reviews conclude with an assurance that qualifications are met and service is recommended.

Frequently asked questions

7 questions
What do ADT Security Services clients say about the work?
Clients frequently praise the team's professionalism, attention to detail, and prompt service. Many reviewers highlight the efficiency of technicians like Josh and Ray, noting their thorough explanations and helpfulness during installations and repairs.
Does ADT Security Services offer emergency repairs in Richmond, and what do reviewers say about their response time?
Yes, they provide alarm system repair services, including sensor replacement and system diagnostics. Reviewers commend their quick response, with technicians often arriving within 24 hours to resolve issues, even on weekends.
What services does ADT Security Services provide?
They offer a range of services including Home Security Systems (Equipment Installation, Monitoring Services, System Upgrade), Alarm System Repair (Sensor Replacement, System Diagnostics, Wiring and Connectivity Fixes), Customer Support (Virtual Technical Assistance, On-Site Technician Visits, Account Management), and Medical Alert System (Device Setup, Monthly Monitoring, Emergency Response).
What are the hours of operation for ADT Security Services?
Their hours are Monday: 8:00 AM - 4:00 PM, Tuesday: 8:00 AM - 4:00 PM, Wednesday: 8:00 AM - 4:00 PM, Thursday: 8:00 AM - 4:00 PM, Friday: 8:00 AM - 4:00 PM, Saturday: Closed, Sunday: Closed.
Can I get a medical alert system installed by ADT Security Services?
Yes, they provide Medical Alert System services, including device setup, monthly monitoring, and emergency response to ensure safety for individuals who may need immediate assistance.
How does ADT Security Services handle customer support?
They offer comprehensive customer support, including virtual technical assistance, on-site technician visits, and account management, ensuring clients receive timely help and guidance with their security systems.
Where is ADT Security Services located?
8751 Park Central Dr, Richmond, VA 23227, USA

Location & directions

Richmond, Virginia
ADT Security Services
Security Systems
Address
8751 Park Central Dr, Richmond, VA 23227, USA
Hours
Closed Now
ADT Security Services Reviews · 3.5 average
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