Fair pricingKnowledgeable staffGreat pricesFriendly staffExcellent serviceHard to find partsQuick availabilityCustomer serviceEasy to do businessAccommodating staff
About this business
Express Auto Parts has been in the business of serving the automotive industry since 1996. We provide imported and some domestic auto parts. Our imported parts include Akebono Brake Pads, Exedy Daikin Clutch Kits, and KYB Struts and Shocks. Our 18,000-square-foot building is found in Newport News, Virginia. Our shop in Newport News, Va. has an 18,000 sq. Express Auto Parts is a place of everything you need in the automotive market. We can also obtain rare parts for cars and trucks from the 1960s to the present. Express Auto Parts stands at your convenience; if we can't provide it, we'll help you find a place to get it.
Reviews Summary
The remarks reflect a consensus of excellent customer service and competitive pricing for auto parts. Customers cite the staff's friendliness, helpfulness, and knowledge. They get parts on time, eliminating the hassle of shipping delays. "Customer service extraordinary" was a constant theme, as staff went the extra mile to find parts and even assist with installation. Customers felt valued and confidently recommend it as their go-to auto parts store. Staff are as knowledgeable, and the store's selection is wider than big-box stores. They can answer any questions you have and like Nancy, who can talk to you and work with you on the cost. Viewing parts is a two-way street to decide which ones work best for you. You need your ID when you make purchases with credit or debit cards for security reasons, but you have a retail charge account with the company as long as your credit is good. The reviews consistently reflect customers' commitment to the store and urge others to seek it out.
Frequently asked questions
7 questions
What do Bap Geon Import Auto Parts clients say about the work?
Customers frequently praise the knowledgeable and friendly staff, including Nancy, for their helpfulness and expertise. Many highlight the quick service and ability to find hard-to-find parts, showcasing a commitment to customer satisfaction.
Does Bap Geon Import Auto Parts offer assistance with parts ordering?
Yes, they provide parts ordering assistance as part of their customer service offerings. This includes on-site price quotes and an easy return policy, ensuring a smooth purchasing experience.
What are the hours of operation for Bap Geon Import Auto Parts?
Their hours are as follows: Monday: 8:00 AM - 5:30 PM | Tuesday: 8:00 AM - 5:30 PM | Wednesday: 8:00 AM - 5:30 PM | Thursday: 8:00 AM - 5:30 PM | Friday: 8:00 AM - 5:30 PM | Saturday: Closed | Sunday: Closed.
Can I find hard-to-find parts for my import car at this shop?
Yes, Bap Geon Import Auto Parts specializes in sourcing hard-to-find parts for both cars and trucks, including European car parts, making it an ideal choice for import vehicle owners.
How does Bap Geon Import Auto Parts compare to competitors in terms of inventory?
Reviewers often mention that this shop has a better selection of parts in stock compared to larger box stores, with many stating they can get parts the same day if not available on-site.
What types of auto parts does Bap Geon Import Auto Parts carry?
They offer a variety of auto parts, including GLMotor Oil, AMSOIL Motor Oil, and Undiluted Coolant. Additionally, they have OEM parts, hard-to-find parts, and European car parts for import vehicles.