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  1. US
  2. VA
  3. Richmond
Glow Med Spa

Glow Med Spa

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5109 Lakeside Ave, Richmond, VA 23228, USA Get Directions
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ABOUT   Services Excellence Summary

Glow Med Spa introduced by a mutual friend in 2010. Your Brazilian Wax was just the right touch before my family vacation to the Outer Banks during a time when your schedule was full. The lasting bond we shared was one I didn't know I needed. As a mom of two, my days are filled with busyness. Sometimes I shower, and sometimes I don't. You must feel that it's gross. You would understand if you became a parent. I wanted to say thank you for getting me into laser hair removal treatment. My underarms were the first site treated, and it has become my new favorite obsession. My armpits are often touched by strangers. My friends also can't avoid saying "ooh" and "ahhh" at my armpits. In order to maintain a smooth armpit, I needed to shave every day. After one treatment, I was told to shave for some days as usual...hair fell out. I didn't have to shave. It has been six weeks since the small hair has been removed after not being shaved for a week. Next week, you'll be able to zap it! Laser hair removal on my bikini area will ensure that there are no ingrown hairs.

 

SUMMARY   Reviews Summary

Reviews largely commend Glow Med Spa, extolling the high standards and heartfelt service of therapists. Skye and Ashleigh are highly recommended, with positive feedback for their friendliness and superior technique. Clients are grateful for birthday discounts – a sign of customer loyalty. The spa's atmosphere is also another plus, described as calming and welcoming to make customers feel as though they are in a healing haven. The front desk staff are also praiseworthy for displaying professionalism and warmth. However, there is limitation to physical reviews for some customers as they raise a bad experience online. They are complaining about poor customer service, even though they had made a reservation for a service, had to wait for over 15 minutes before they were attended to. There are also allegations of unprofessional frontline staff who seemed not to consider a reservation without understanding how it works, leading to the delay in service delivery. Also, some onsite customer reviews show their displeasure with the spa's overall services, especially the Brazilian waxing experience. Yet another of the defects complained about is the attitude and unprofessionalism of estheticians who are not used to guidance or appreciated or disrespecting client approval of services offered during a visit. So, these online reviews question how these offline reviews, primarily the customers' satisfaction with specific services, could be factual. How good is their service delivery and customer expectation? Some satisfaction in a spa is the therapy experienced by the customer, yet this satisfaction is not always guaranteed without the concerns listed aboveovernment security.

 

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Pros & Cons

Cons
they were closed ... (2)
bad experience (1)
poor customer se ... (1)
not impressed (1)
Glow Med Spa Reviews: 77. Average Rating: 4.7
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