Customer Testimonials: 1. Kudos to Austin, Tony, Brady, Cole, and Otto for stepping up and coming through on a new furnace when my old gas unit finally failed just before Christmas. They totally saved my week and got my heat pump installed - PLUS they set me up with their no interest free payment plan. Thanks guys!!2. We could not have been happier with our switch from oil to heat pump. Every single person we interacted with at Ballard Heating and air were so helpful, knowledgeable and made the process as smooth as it could have been. Special thanks to Clinton and Zack for project managing, Jay, Aaron and Otto for a clean installation, Zoe for making all the arrangements and permitting easy, and Tyler who did a great job helping us with all the decisions and options up front. Excellent service and team effort all around!3. These guys are PROs. I shopped around with a lot of HVAC companies and these guys won out for a combination of professionalism, affordability and a top notch job. They installed a ducted heat pump for me in my main house and a ductless heat pump in my ADU. They were very thorough and even went above and beyond measuring to ensure every room had consistent heat. There was one room that did not extend to the rest of the attic, so they ran one off the duct through the crawl space. Huge shout out to Tyler and Zoe who were extremely responsive and held my hand via text as I asked a million questions, and my installers Bert, Jay and Anthony were all top notch. The final install was so nice that the city inspector that came by was impressed. Thank you!!4. Jay, Anthony and Otto were great. I thought the job would take all day and they were done by 3pm. Highly recommend you!5. We were happy with all the personnel that helped us get our furnace replaced. They clearly knew what they were doing, they were friendly and happy to answer any questions we had. They were quite efficient and timely. We felt like we were in good hands. Our new furnace is great.