CarHop Auto Sales & Finance

Sold me a car, assured no mechanical issues. "We don't let a car drive off a lot with major mechanical issues." Car had a blown head gasket as evidenced by the coolant reservoir being full of motor oil. I returned to the dealership intending to return the vehicle and try and get into something different and more reliable. 2nd salesperson was frankly rude. Would not let me test drive a replacement before committing to a return. How am I supposed to commit just switching to a new vehicle without being able to test drive it? Quote from the second salesperson: "Not every car is seen by a mechanic before we resell it.". I was also told that I could expect different treatment from him then the person who sold me the vehicle. I was treated to a lecture of what to expect when buying a used car as if I haven't bought dozens in the course of my life. He refused to show me a printout of the inventory vehicles available, as my first salesperson had. "I'm not Gigi. My name is Paul. I am Paul. I am not Gigi.". The message there is that you can expect different information depending on which salesperson you talk to. Beware. Update: I was told by the second salesperson that they would honor the warranty and pay for the repair and offered to waive the $250 deductible (generous? Not especially but it was offered.) and I hope to have the vehicle repaired at no additional cost to me. Paul was helpful in facilitating getting into the mechanic. Overall however the attempt to resolve could have been met with more courtesy, and less lecture, especially on a car I've had less than 48 hours. Update #2: mechanic says that a total engine replacement is needed. CarHop may or may not approve the repair. Return to the dealer. They seem to think that CarHop will make good on the warranty but there is no guarantee that at this point. At a minimum I will be without a vehicle for another week and Miss work, that's if they can find an engine. Meanwhile that same salesperson basically offered me the option of two vehicles, a Jeep Patriot or a Dodge Journey, neither of which is the type of vehicle that I need. And neither which I would be allowed to test drive until I completely returned the car and canceled the existing contract. Finding out that a car needs a total engine replacement within 48 hours of owning it is unacceptable. The treatment I have received since, doubly so. Please exercise discretion when considering purchasing a vehicle from this location. At the moment I am concerned that they simply sell junk at highly inflated prices, and don't expect them to fall all over you with friendly customer service if things go wrong. You will get the cold shoulder. Update #3: the mechanic would not give me a printout for the estimate, saying that it belonged to CarHop. He did however let me take a photo of the screen which I've added. The estimate for the repair is over $10,000. Mind you, this is 48 hours after purchasing the vehicle. Update #4: CarHop took a week to approve the engine repair and it was honored and an engine swap completed. The mechanic would not share any information with me about the new engine including how many miles it had on it or what condition it was in, telling me the CarHop was the customer. I don't really see the point of not telling me how many miles are on the engine that they just put in the car. When I had approached the CarHop dealer I also mentioned that the engine fan was not working. He said he would add that to the repair saying he didn't want anybody put in a new car with no heater. He even tapped some things on his keyboard (pretending?) saying that he added that to the repair ticket request. The mechanic said there was no such item on the repair ticket request and they would not address it. Update number 5: less than 48 hours later, after replacing an engine that they would tell me absolutely nothing about including how many miles to the new engine had on it, I have a flashing check engine light and the car is idling rough. Back to the mechanic again. THESE PEOPLE ARE LIARS AND CROOKS DO NOT DO BUSINESS WITH CARHOP.