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  2. WA
  3. Seattle
NOVUS Glass of Seattle

NOVUS Glass of Seattle

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12813 Aurora Ave N, Seattle, WA 98133, USA Get Directions
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ABOUT   Services Excellence Summary

NOVUS Glass of Seattle was previously called Speedy Glass, Car Glass Experts. At NOVUS Glass, we believe that broken car windows and windshields are a severe problem. NOVUS Glass founded the automotive glass repair industry. We understand the importance of prompt and effective automotive window repair. Our automotive glass center in Seattle's mission is to get you back on the road safely and quickly. NOVUS Glass is part of a global leader in automotive aftermarket services, with locations in over 30 countries. The world's most highly skilled automotive glass repair professionals are here to ensure a safe and fast journey. NOVUS Glass' Repair First, Replace If Necessary ® philosophy enables us to repair more windscreens than other systems in the automotive aftermarket services industry. In America in 1972, the NOVUS story began. Frank Werner, a Dr., had three small windshields fixed due to breaks in the glass, pushing him to discover a way to fix breaks instead of replacing the whole windshield. Frank Werner developed the most effective way to fix windshields alongside Bill Wiele, a chemical engineer. In a private transaction in 1972, Gerald Keinath acquired the right to patent windshield restoration and created a plan to get it to people, starting with a small house-based operation. It was subsequently renamed NOVUS®, which means "new" or "innovative" in Latin.

 

SUMMARY   Reviews Summary

Feedback for Novus indicates quite satisfied customers. Customers frequently raved of its excellent, speed customer service. They particularly liked how staff accommodated same-day walk-ins and gave them manageable window repair times. This is one key strength corroborated by good client relations. Client comments, such as a review stating many problems that you will get when dealing with windshield breaking was elaborately handled. Peter's name appears in multiple instances and he is commended for his empathy and expertise. Another analyst complimented their willingness to go beyond standard replacement operations. For example, a customer showed the great experience with the experts while they extensively cleaned all windows after the main replacement and ensured the operating track for the tractor was also clean and in perfect state. Customers report that Novus uses quality windshield materials and offers efficient installation. Most of the reviewers have a perception that they provide accommodations for both experts in the auto industry and owners of the cars for cleaning services. Some customers affirmed if they get another chance they would recommend their services to me can go or from any place that they will found the Novus outlet. Thus, Novus generally has positive client feedback, with several customers implying future return.

 

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Pros & Cons

PROS
recommend (11)
highly recommend ... (5)
great service (4)
extremely helpfu ... (3)
did an amazing j ... (3)
fast service (3)
accommodating (3)
great experience ... (3)
amazing job (3)
great job (3)
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Cons
not recommend (1)
unprofessional (1)
frustrating (1)
too busy (1)

NOVUS Glass of Seattle Reviews: 96. Average Rating: 4.3

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