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Franko's Dog & Cat Grooming

Name: Franko's Dog & Cat Grooming
Address: Vancouver, US
Telephone: +13606957145
Rating: 4.3564

101 reviews

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+13606957145

Open 9:00 AM - 5:00 PM now

2704 E Evergreen Blvd, Vancouver, WA 98661, USA Get Directions

pet groomer Top Dog & Pet Groomers in United States Top Dog & Pet Groomers in Washington

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ABOUT Services Excellence Summary

Franko's Dog & Cat Grooming is a family-owned local business with a heart for low-cost pet grooming for dogs and cats. Now, due to covid-19 and social distancing, Franko's has transitioned to an appointment-only basis. Welcome to Franko's Dog (& Cat) Grooming, an affordable Vancouver/Portland pet grooming shop. We put humanity before vanity in every pet grooming visit!

SUMMARY Reviews Summary

The vast majority of the patrons give positive reviews about their experience at Franko's. A sense of welcoming and friendship is evident at the premise. Customers feel supported and ready to embrace their pet's grooming appointments, even if they are anxious or aged. Feedback highlights the staff's compassion and understanding, with people going so far as to call their elderly pets 'part of the family.' The service is indicative of what it is delivering and is always superb; the people are stellar . This reassurance makes first-time and longtime clients alike happy to come back again and again. Franko's reviews often show grateful to this shop for providing unwavering joy to their furry friends. This grooming centre's welcoming and compassionate attitude toward pets and owners attracts a devoted clientele.

Nate left a 1 star review

★☆☆☆☆

On TrustAnalytica

Sep 13

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Reputation Change over time

Pros & Cons

PROS

recommend (6)

great job (5)

highly recommend ... (5)

great people (3)

good price (3)

quality work (2)

very gentle (2)

great results (2)

affordable (2)

very happy (2)

Cons

dirty (2)

not worth (1)

never responded (1)

upset (1)

very disappointi ... (1)

disappointing (1)

angry (1)

terrible custome ... (1)

terrible (1)

unprofessional (1)

Franko's Dog & Cat Grooming Reviews: 101. Average Rating: 4.4

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Reviews (1) Google Reviews (100)

Nate

on Trustanalytica

Fix negative reputation Fix negative reputation

My regular groomer moved so I tried this place out. Terrible cut for someone I was told had 20 years experience. Had to pre-pay and tip for a place I’ve never been. Uneven as you’ll see in the pics, didn’t pay attention to the notes I left about how I wanted him cut, and butchered his tail. Didn’t bathe him even though we paid for it. If they did, they missed the dirt between his paws and around his eyes & belly. Had to give another bath at home. As a follow up, I called to discuss my discontent and get a refund. They offered me to bring Mocha back to fix the haircut, but there's no fixing such a bad cut and I won't ever take him there again. I was told only the owner (Rosie) could authorize a refund. I've called back multiple times and left multiple messages and have yet to get a call back from her. Franko's customer service is just as bad as the cut.