Helpful staffGreat supportQuick responseKnowledgeable representativesProfessional serviceResponsive communicationConsistent updatesAttention to detailEasy to work withSupportive during covid-19
About this business
ARI Network Services, Inc. (ARI) provides innovative SaaS, software tools, and marketing services to dealers, equipment manufacturers, and wholesalers in specific vertical markets. ARI helps these companies Sell More Stuff! (tm) both online and in-store. ARI's award-winning products include a proprietary data repository containing enriched original equipment, aftermarket electronic content, and over 17,000,000 accessory and active part SKUs, 750,000 model numbers, and many other unique data views, all of which power our technology-enabled solutions. Our technology is as complex as our customers' companies, not more so.
Reviews Summary
ARI reviews almost universally praise their exceptional customer service. In particular, many approve of the handling by Donny Nevins and Andrea McKinnon. They stress how these two representatives are proficient, available, and have welcoming attitudes. They appreciate that they reply to questions quickly and are open to training sessions. Those who link with ARI tenders find the added features on the website valuable too. Many believe that ARI lowers the usual service, as shown by how many give a 5-star rating. Customers also approve of the regular check-ins. The support that the representatives provide is also an excellent value for the company. Ari's review by customers reaffirms their confidence in the company.
Frequently asked questions
7 questions
What do ARI Network Services clients say about the work?
Clients frequently praise ARI for their responsive and helpful staff, particularly mentioning Donny Nevins and Andrea McKinnon for their attentive support. Many reviews highlight the team's professionalism and the ease of website updates, indicating a strong customer satisfaction.
Does ARI Network Services offer technical support, and how responsive are they?
Yes, they provide technical support through email, phone, and live chat. Reviewers consistently mention the quick response times and effective assistance from staff like Donny Nevins, who is noted for resolving issues promptly.
Can I get help with website development from ARI Network Services?
ARI offers comprehensive website development services, including custom website design, template-based setup, and e-commerce integration. Their expertise helps businesses establish a robust online presence.
How does ARI Network Services handle search engine optimization (SEO)?
They provide SEO services that include keyword research, on-page optimization, and monthly performance reports, helping businesses improve their online visibility and search rankings.
What kind of content management system support does ARI Network Services provide?
ARI offers CMS setup and training, regular content updates, and inventory management, ensuring that clients can effectively manage their website content.
Is ARI Network Services good for first-time buyers, and what do reviewers highlight?
Reviewers note that ARI is excellent for first-time buyers, emphasizing their thorough training and support. Many clients mention the ease of learning to manage their websites with ARI's guidance.
I would not recommend ARI as a website provider. They made promises and then we found out that the SEO & SEM were separate packages which is why our website was not as visible as it was with our last provider. We contacted them to cancel over 30 days prior to our renewal date and we were not told there were any "special" requirements to cancel. I was told just to let them know and they would "take care of it". When I contacted them again to transfer our domain to our new website provider, they stated that we didn't cancel in writing so we were required to either stay with them for an additional year or to pay the next year in full but they did go ahead and cancel my services via a phone conversation. I was told that ARI "intends to vigorously enforce their contract" even though they cannot follow it themselves.
ARI Network Services uses their "contract" to purposefully take customers money or require their customers to continue services with them.