Mercy Health Services is a smaller nursing facility that was established in 1984 in Burnham Heights, Wisconsin. It is situated conveniently to the Aurora St. Luke's Medical Center, Ascension St. Francis Hospitals, Milwaukee VA Medical Center, and Aurora West Allis Medical Center, where patients can be transferred for more acute care needs. Being small, we can focus on resident care, families, and the facility.
Mercy has won the Silver - Achievement in Quality Award 2020 from the American Health Care Association (AHCA/NCAL). There are three levels to the Award Program, Gold, Silver, and Bronze. In particular, this award recognizes our commitment to quality and our work in building and successfully deploying protocols and systems to address the risk and needs of our homes and ensure a consistent high level of quality care to our patients.
Frequently asked questions
7 questions
What do Mercy Health Services clients say about the care provided?
Clients frequently praise the kindness and respect shown by the staff, noting the small resident-to-staff ratio as a significant advantage. Reviewers highlight the strong relationships built with residents and families, contributing to a supportive environment.
Does Mercy Health Services offer rehabilitation services, and what do reviews say about them?
Yes, they provide rehabilitation services including physical therapy, occupational therapy, and speech therapy. Reviewers have expressed satisfaction with the rehabilitation support, noting positive outcomes in their recovery processes.
What types of skilled nursing care does Mercy Health Services provide?
They offer skilled nursing care including hour nursing care, post-operative care, and chronic disease management. This comprehensive approach ensures residents receive tailored support for their specific health needs.
Is Mercy Health Services recognized for quality care?
Yes, they received the Silver - Achievement in Quality Award 2020 from the American Health Care Association, highlighting their commitment to quality and the development of effective care protocols.
Can I expect good nutrition services at Mercy Health Services?
Absolutely, they provide nutrition services including nutritional assessment, dietary planning, and meal delivery services, ensuring residents receive balanced and tailored meals to support their health.
What do customers say about the responsiveness of the staff at Mercy Health Services?
While many reviews commend the staff's dedication, there are concerns regarding responsiveness, with one reviewer noting delays in attending to requests for food. This highlights an area for potential improvement.