Reliable U-Haul, a provider of moving trucks, trailers, and self-storage rentals, was established in Phoenix, Arizona in 1945. The company's founders, Leonard Shoen and Anna Mary Carty Shoen, along with their family in Ridgefield, Washington, launched the business in a garage that had belonged to his wife’s family. The company then began franchising with gas stations. U-Haul provides all the necessary items for local and long-distance moves, including moving trucks, cargo vans, and pickup trucks. But they also excel in self-storage. Local U-Haul dealers and centers offer many services beyond moving trucks and trailers. Some of the other services include moving supplies, moving boxes, and packing materials, propane refills, wiring and hitch installations, self-storage containers, and other moving solutions.
Customer reviews at the U-Haul location in Milwaukee/Tosa reveal high satisfaction. The staff is often helpful and friendly, with Johnny, Demitrius, Nay-nay, Nene, Raven, and other team members drawing praise. These customer service professionals make the rental and storage experience smooth and easy, as reflected in shorter wait times and check-in and check-out processes that have been fast and efficient. Customers frequently commend staff for going the extra mile, such as on New Year's Eve or when they had to return to address an installation issue for a trailer hitch, which was accomplished quickly and at no charge. The result is a satisfying rental, pick-up, or return experience, regardless of the day or time. While cleanliness and security are strengths to the location, there are areas where U-Haul as a company receives criticism. Some note recurring issues like gas and mileage charges' accuracy when they pick up rental vehicles. On the whole, customers consider U-Haul the best company for moves and equipment rentals and promise to come back in future moves.
