Universal Driving School Calgary

This driving school is terrible, and their customer service is what it boils down to. The first experience for our oldest child was good, and we returned to purchase the online and 10 hour driving lessons for our second child. Unfortunately this experience has been subpar. Starting off with the first lesson our child had, it was supposed to be 2 hour driving time, and I asked the instructor how long would it be, he said 2 hours. Well, he came back with our son in an hour 20 minutes. That's 40 minutes less of driving time, and unacceptable so we wrote them an email and the response was that they'd have a discussion with the instructor. I asked our child when the next lesson would be, and was told July 17th, well that's 3 weeks from the initial lesson and a long period of time in between lessons. Fine, fast forward to July 17th, and the instructor didn't show up, our son contacted him, he calls and says it's July 24th, and not the 17th. Seriously this instructor has got to be the worst, unreliable and unprofessional one from this place. I called and advised the office of my displeasure and how unacceptable it is. All I was told is that they'd have a talk to the instructor and that it's normal for the first lesson to be shortened because they have forms to fill out. Excuse me? If you need clients to fill out forms, send it in advance of the lesson so they complete it, and not sit in the car filling out forms and wasting time. How is anyone to learn if the time in between lessons is 3-4 weeks as well? This latest experience with this driving school is subpar. Don't bother coming here, it's the luck of the draw on who you get, and heaven forbid you get the same guy our son has.