For a client named FirstService Residential Edmonton, a comprehensive condo management firm in Alberta since 1974, the company has redefined and enhanced its offerings with more properties in Edmonton, Calgary, and Fort McMurray.
Reviews Summary
The review of FirstService Residential reflects a consistent image of exceptional client service. Key staff, including Kendra Kempin and Crystal, were highlighted many times for their outstanding communication, responsiveness, and ability to go beyond deadline, and it's clear that the residents value their service very much. Staff members, such as the designated administrator of Emily and Augustana's leasing office, were recognized for their friendly and cooperative work nature, contributing to a vibrant living environment. The brand's administration and in-suit upkeep also receive praise for their dependability and process. In general, the clients depict a comfortable and efficient living experience worth the bargain. The emergency and community support also receive favorable feedback. The only complaint was customer experience which shows consistent delight and, predictably, renewal. Positive summaries reveal a final truth that "teams" enable residents to feel at home and to stay. Most of the time, the residents were pleased to call it their home.
Frequently asked questions
6 questions
What do FirstService Residential Edmonton clients say about the work?
Clients frequently praise the team's responsiveness, professionalism, and the cleanliness of properties. Specific staff members like Kendra Kempin and Salma Banu are highlighted for their exceptional customer service and prompt assistance, contributing to a positive living experience.
Does FirstService Residential Edmonton offer emergency tenant support, and how do clients feel about it?
Yes, they provide emergency tenant support, which clients commend for being prompt and professional. Reviewers specifically mention the team's availability and helpfulness during urgent situations, enhancing their overall satisfaction.
What services does FirstService Residential Edmonton provide for property management?
They offer comprehensive property management services including Condo Document Preparation, Maintenance Coordination, and Caveat Placement. Additionally, they provide customer service with Emergency Tenant Support, Email Communication, and Inquiry Handling, as well as Apartment Leasing services like Unit Showings, Rental Application Processing, and Deposit Management.
What are the operating hours for FirstService Residential Edmonton?
Their hours are as follows: Monday: 00:00-23:59 | Tuesday: 00:00-23:59 | Wednesday: 00:00-23:59 | Thursday: 00:00-23:59 | Friday: 00:00-23:59 | Saturday: 00:00-23:59 | Sunday: 00:00-23:59.
Can I get assistance with rental application processing at FirstService Residential Edmonton?
Yes, they handle rental application processing as part of their apartment leasing services. Clients have noted the efficiency of the team in managing these applications, contributing to a smooth leasing experience.
Where is FirstService Residential Edmonton located?
5555 Calgary Trail NW #1301, Edmonton, AB T6H 5P9, Canada
Location & directions
Edmonton, Alberta
FirstService Residential Edmonton
Property Management Company
Address
5555 Calgary Trail NW #1301, Edmonton, AB T6H 5P9, Canada
Watch this company. Instead of making a courtesy call when your fees are overdue they make money placing a caveat on your property. They bear no responsibility for emails not coming through to you about overdue fees. Its easier for them, and more fees for them, if they cant get ahold of you and they place a caveat on you. They claim it is against their company policy to make phone calls on overdue accounts! This can lead to scams and abuse if they rely on emails to notify a resident, especially when the emails don't come through