Zen Residential Ltd.

1 STAR — Extremely Disappointing Property Management at Sky Manor Living at Sky Manor in Edmonton, managed by Zen Residential, has been an extremely frustrating experience. Our building has had problems with mice, and there are also concerns about cockroaches and bedbugs. Tenants should be able to feel safe and comfortable in their own homes, not constantly worry about pest problems. Recently, Zen Residential sent tenants a notice about pest-control treatment, along with a list of extensive preparations required before the treatment. According to the instructions, children under two years old must stay out of the unit for 24 hours after treatment. I have a one-year-old child and a service dog. This means I have to find a safe place for my family to stay for 24 hours, which is difficult and potentially expensive. Finding accommodation that accepts both a young child and a service dog adds another challenge. To make matters worse, Zen Residential explicitly states that it will not cover these expenses, leaving tenants responsible for the entire financial burden. Unfortunately, this is not the only problem I have experienced with this management company. On a previous occasion, I received a notice stating that pest-control workers would be coming to treat the unit. Because I have a dog at home and could not leave her in the apartment during the treatment, I had to take time off work to arrange for her to be taken elsewhere while the treatment was supposed to take place. I lost income by taking that day off and making arrangements based on the company’s notice. However, nobody showed up to carry out the treatment, and I received no notification that the appointment would not take place. I lost money and time for absolutely nothing, and there was no opportunity to plan accordingly because I was not informed. This is unacceptable. Tenants have work, children, pets, and other responsibilities. When management sends an official notice about scheduled work, residents should be able to rely on that information. If plans change, tenants deserve to be notified in advance rather than being left to lose income and waste their time. Between the ongoing pest concerns, the extensive preparation requirements, the need to find alternative accommodation for a young child and a service dog, the refusal to cover related expenses, and a scheduled treatment that never happened without any notification, my experience with Zen Residential has been extremely disappointing. A home should be a safe and comfortable place to live, not a source of constant stress, unexpected expenses, and wasted time. I believe tenants deserve better communication, accountability, and responsible property management. Based on my experience at Sky Manor, I would strongly encourage anyone considering renting here to ask detailed questions about pest issues, treatment arrangements, and how management handles missed appointments and the costs imposed on residents. I would not recommend this property management company based on my experience.

I had a viewing at the Centennial apartments today and their manger didn't even bother showing up! I called and left five voice mails and a text message. They didn't bother answering their phone or the text. I never got a call back, nothing. I waited for 20 minutes and they never showed up. I called the number for the tenants to see if that manager would answer and they didn't. Just more messages to leave a voice mail. Unprofessional and unacceptable work! If I could give negative stars I would.