Friendly staffCompetitive ratesTimely shipmentsProfessional driversWell organized staffLarge parking lotQuick responsesClean facilityStrong service crossborderLow claims ratio
About this business
Canadian Freightways Customer Feedback Overview:
1. A very tight yard due to not enough space to back up the trailer.
2. The drivers blatantly lack regard to safety, parking wherever they want, creating a visibility hazard. In the case of dangerous goods load, the paperwork should be visible, and the driver window requires nothing; it’s careless attitudes from drivers like this that give poor reputations perhaps they need to retrain the driver.
3. The drivers blatantly lack regard to safety, parking wherever they want, creating a visibility hazard. In the case of dangerous goods load, the paperwork should be visible, and the driver window requires nothing; it’s careless attitudes from drivers like this that give poor reputations perhaps they need to retrain the driver.
4. I'm a local resident. This location is running two.
5. Quick and responsive to my queries when shipping and receiving some of our goods for work.
6. Pretty good
7. Great people
8. Tried to call them in regards to one of their drivers hitting a stop sign. They really did not want to talk to me as the hung up on me and when I called back they hung up on me a second time.
9. Very unprofessional, Staff hangs up the phone if you ask where your stuff is. Promised delivery came 2 days later!
10. Very nice place
Professional staff
Clean and safety!
11. Went downhill after they joined with TST and now they could care less about BC clients. Go with CD Logistics. They are cheaper and don't upcharge you after the quote has been finalized. Terrible staff that threaten you with emails. Use at your own risk and only blame yourself when they don't return your phone calls. 0 stars if possible.
12. I phoned to complain about a drive who plowed through a yield sign to merge...never heard back
13. Looks really busy! Large parking lot. Huge drop off that's all covered in Shot Crete, on the south side of Broadway st, its all fenced off.
14. They do not have customer service, and perhaps have never heard of it. In the end, you will either find another courier option that is better than Canadian Freightways or wish you just drove the item yourself. I do not recommend anyone to trust this company with valuable items or expect their staff to provide customer care when issues arise. All of their customer care "solutions" lead back to one single manager who has inexplicably poor customer service skills and is outright rude. Over many years, I've been routinely disappointed with Canadian Freightways and now take business elsewhere.
15. They do not have customer service, and perhaps have never heard of it. In the end, you will either find another courier option that is better than Canadian Freightways or wish you just drove the item yourself. I do not recommend anyone to trust this company with valuable items or expect their staff to provide customer care when issues arise. All of their customer care "solutions" lead back to one single manager who has inexplicably poor customer service skills and is outright rude. Over many years, I've been routinely disappointed with Canadian Freightways and now take business elsewhere.
Frequently asked questions
7 questions
What do Canadian Freightways clients say about their service quality?
Clients frequently praise the friendly staff and professional service, highlighting timely deliveries and competitive rates. Many reviews mention a positive experience with customer service, noting their responsiveness and helpfulness during inquiries.
Does Canadian Freightways offer package tracking, and how do customers feel about it?
Yes, they provide real-time tracking and status updates. Customers appreciate the delivery confirmation feature, which enhances their shipping experience and keeps them informed throughout the process.
What services does Canadian Freightways offer for freight delivery?
They offer a range of services including Residential Delivery, Commercial Delivery, Cross-Province Delivery, Rate Quote Processing, Issue Resolution, Shipment Tracking, Pickup Coordination, Delivery Scheduling, Special Handling Arrangements, Standard Freight Shipping, Express Freight Shipping, International Freight Shipping, Shipping Inquiries, Complaint Resolution, Real-time Tracking, Status Updates, Delivery Confirmation, and Drop-off Services.
What are the operating hours for Canadian Freightways?
Their hours are: Monday: 12:01 AM - 11:59 PM | Tuesday: 12:01 AM - 11:59 PM | Wednesday: 12:01 AM - 11:59 PM | Thursday: 12:01 AM - 11:59 PM | Friday: 12:01 AM - 11:59 PM | Saturday: 12:01 AM - 11:59 PM | Sunday: 12:01 AM - 11:59 PM.
Can I expect timely deliveries with Canadian Freightways, based on customer feedback?
While many customers report timely deliveries, some express concerns about occasional delays. Overall, the majority highlight positive experiences with punctual service, especially for LTL shipments within Canada.
How does Canadian Freightways handle customer service issues?
They provide issue resolution and complaint resolution services. Many reviews indicate that customers find their staff to be friendly and helpful, even when addressing problems.