West Point Cycles - Langley

Established in 1930, West Point Cycles began as a small shop that sold lawnmowers and bicycles in West 10th Street. Over the years, the business has expanded to become the oldest bike retailer in British Columbia. The company started out selling lawnmowers and bicycles and has grown into a business known for excellence in customer satisfaction and service. West Point also played a significant role in the development of Vancouver's mountain biking scene, remaining the original home for Rocky Mountain bikes. We are also proud to introduce many popular brands to the market. We are now a safe and welcoming retail venue for all cyclists. Our employees are also very knowledgeable and helpful, so feel free to ask any questions and we will ensure that you stay on track throughout your journey. Since the current owners had their hands on Westpoint cycles for nearly a decade before their purchase, the company has been running since then. The owners have developed a staff that is passionate, committed, and exhilarated by bicycles and bicycle-related businesses. This group shares the same spirit as a family. We strive for a fulfilled life for everyone, including the staff and customers. Westpoint is CUSTOMER DRIVEN and BICYCLE FOCUSED. Every day, the staff at the store strive to offer the best in customer service. The employees at West Point are committed to doing their best for the people who believe in the store. Westpoint will continue to keep our customers as number one in everything we do. The bicycle industry has evolved and is continually changing, yet the bike shop has always remained "The Neighbourhood Bicycle Store". Customers should always feel comfortable when they walk through the door. We offer everything from kids' bikes to mountain bikes and bikes that are customized. West Point Cycles also offers various maintenance and repair services, such as their tune-up package, to keep your bike in top shape.

A large number of older customers have praised West Point Cycles in Langley due to the knowledgeable staff and the wide selection of bicycles and accessories for sale. A few positive reports mentioned that the employees performed repairs explicitly and at a reasonable price. One stated that the service was excellent and customer satisfaction is a vital aspect of the company's operation. It is clear that various workers exhibit incredible patience and are outstanding in being honest and always seeking to ensure customer satisfaction. Despite the large store's footprint, it appears to work due to its sales teams and employees' commitment to helping those who visit. A number mentioned that the shop became a go-to spot for bicycle purchases and maintenance due to the pleasant experiences they had. One customer suggested strongly that new riders should visit and see all the different bicycles on display while they get help and also use the maintenance services West Point Cycles in Langley has to offer. A few reviews mentioned how helpful and friendly each employee was to clients, something that distinguishes the store from the larger competitors. Many customers walked in for parts and walked out with additional parts they hadn't asked for due to great conversion and upselling skills from the service staff.