Cooper Roofing

SEE ADDENDUM AT THE BOTTOM FOR SMALL CLAIMS AND OIPC RULING: I rarely leave negative reviews, but I feel it’s important to share my experience with Cooper Roofing so that others are aware. Earlier this year, I was the victim of a serious security breach involving Cooper Roofing’s email system. As a result, I received fraudulent payment instructions that appeared to come from them. Based on the information available, the breach likely resulted from weak protection measures and inadequate cybersecurity training, although I can’t be certain — Cooper’s declined to provide the details I requested to properly assess the situation. The breach went undetected for weeks until I brought it to their attention. Beyond that incident, my experience overall was extremely poor. Despite confusion around the payment instructions, the project manager assured me that work would begin on a specific date, so I moved my wife and small child out of the house in anticipation. But without any warning, no work was ever started. My wife was also treated rudely on the phone when we tried to clarify what had happened with the missing deposit, which added unnecessary stress to an already difficult situation. After the breach, Cooper’s remained evasive and never called to offer an apology or explanation for what had happened. In my personal opinion, this company demonstrated a lack of professionalism, poor communication, and a concerning approach to customer service and data security. Based on my experience, I would not recommend them. ADDENDUM: For clarity, the Provincial Court of British Columbia (Small Claims) heard the full evidence on March 11, 2026 and ruled 100% in my favour. The Adjudicator’s exact conclusion was: “Because the fraud originated from the Defendant’s emails being compromised, the Defendant is responsible to pay the Claimant the amount of the loss.” Judgment was awarded for the full $8,435.83 (principal + costs) with immediate payment ordered. The court did not accept the timeline or “warning signs” argument presented by Cooper Roofing. The Office of the Information and Privacy Commissioner also substantiated my complaint, finding that Cooper Roofing failed to implement reasonable security measures, including MFA and employee training.