Since 1977, Craftsman Collision has repaired auto bodies in BC. It's the most prominent family-owned chain in Canada and provides superior workmanship. Our lifetime warranty and ICBC accreditation are key to our excellent service.
Craftsman Collision Victoria came to Esquimalt Road in 2006. It sits across Victoria West Park.
We are an auto body repair company. Our factory-trained and OEM-certified personnel focus on Chrysler, Dodge Fiat Jeep Ram FORD Nissan Kia Hyundai Toyota Lexus Genesis, and more. Your vehicle is our assurance.
Don't desire an accident. But if it does, you need to know where to turn. It's a choice you can live with.
Reviews Summary
The reviews paint a rosy picture of the Craftsman Collision in Esquimalt. Customers are all over the staff's professionalism and proactive communication. Matt generally receives high points for his efforts to ensure customer satisfaction. The work is always on time and exceeds the customers' expectations. Customers attest to the team's friendliness, particularly one customer, who noted that the service was so remarkable he referred to it as a ‘delight.’ The courtesy cars are impressive considering the features and fuel efficiency. The icing on the cake is the cleanliness of the vehicle both inside and out upon collection. Clients vow to revisit the outlet and refer friends and family. The reviews demonstrate the shop's exceptional commitment to customer service. The customers had lost faith in the industry because of bad experiences, but they regained it when they used this shop. In conclusion, customers were pleased with the shop's services, and their reviews are a testimony to their satisfaction and the exceptional job the team does.
Frequently asked questions
7 questions
What do Craftsman Collision clients say about the work?
Clients frequently praise the professionalism and thoroughness of the team, highlighting staff members like Matt and Stefan for their exceptional customer service. Many also mention timely repairs and the quality of work, including detailing that exceeds expectations.
Does Craftsman Collision offer assistance with insurance claims?
Yes, they provide comprehensive insurance claims assistance, including estimate preparation, claim filing support, and damage assessment, ensuring a smooth process for clients navigating their claims.
Can I get a courtesy vehicle while my car is being repaired?
Yes, Craftsman Collision offers courtesy vehicle services, including loaner vehicle rentals and pick-up and drop-off services, ensuring convenience for customers during the repair process.
What types of auto body repairs does Craftsman Collision perform?
They specialize in auto body repairs, including collision repair, dent removal, and paint restoration. Their factory-trained technicians ensure high-quality workmanship across various automotive brands.
How does Craftsman Collision handle custom paint jobs?
Craftsman Collision offers custom paint jobs, including color matching, specialty finishes, and touch-up painting, allowing customers to achieve their desired look for their vehicles.
Does Craftsman Collision provide vehicle detailing services?
Yes, they offer vehicle detailing services, which include interior cleaning, exterior wash and polish, and a full detail package, ensuring vehicles are returned in pristine condition.