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North Park Bike Shop

Name: North Park Bike Shop
Address: Victoria, CA
Telephone: +12503862453
Rating: 4.8078

255 reviews

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+12503862453

Open 9:30 AM-5:30 PM now

1833 Cook St, Victoria, BC V8T 3P5, Canada Get Directions

bicycle repair shop BEST Bicycle Repair Shops in Canada BEST Bicycle Repair Shops in British Columbia

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ABOUT Services Excellence Summary

Welcome to North Park Bike Shop, situated in the relaxed neighbourhood of North Park, Victoria, BC. We've been around since 2002, offering a wide range of touring, commuter, e-bike, road, mountain, and recreation bicycles. Our bikes can be configured to support adults and children, with a variety of cargo options to make cycling even more enjoyable. We also provide custom bike building because we know you want your bike to be as special as you are. Our friendly and experienced staff will help you discover the right bicycle for you, whether it's a new model or an old classic. However, we offer much more. What makes us the most proud is our genuine, fair, and dependable service. We are excited to welcome your '50s Peugeot, your new high-end race machine, and everything in between—our highly trained and licensed mechanics regard each bike as special. For nearly all makes and models, we supply a wide range of components and replacement parts. Our mechanics will repair your 1960 Peugeot as well as your carbon-race bike competently and with a smile. Our neighbourhood bike shop is comfortable and welcoming, and our reputation is founded on fair, straightforward pricing. We strive to make you smile. Our customer hourly shop rate is $110 for most items, but most services have a fixed price for the job—no matter how long it takes. Here are some of the more popular services we provide, although not an all-inclusive list. All parts are extra. Smiles are free. High fives are also.

SUMMARY Reviews Summary

North Park Bike Shop's customers are overwhelmingly positive. Many have formed deep relationships with the shop that are heavily centered around the care and advice they have gotten from its passionate staff. Customers say they are heavily guided, never blindly, through every bike purchase or service and are proactive in notifying customers of potential issues with their bikes, be it regular maintenance or safety recalls. This helps people of various expertise feel comfortable and informed. The customer service warmth North Park excels in is never at the expense of speed. Reviews of their fast repairs, especially about wheel repairs, are common and technical staff who help DIY riders are mentioned by less experienced customers too. Their pricing and value are also important, as they are perceived to be much better than average and reflective of the friendly and informative experience. Finally, many customers mention the character of the owner and the community-building work of the shop, like sponsorships and rider teams. This helps them become a pillar of cycling culture in North Park.

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PROS

recommend (20)

great service (18)

highly recommend ... (11)

excellent servic ... (8)

knowledgeable st ... (7)

friendly and hel ... (7)

helped me (7)

friendly staff (7)

very friendly (6)

great experience ... (6)

Cons

awful (1)

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not recommend (1)

bad experience (1)

will not return (1)