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Review Keywords Analysis

  1. CA
  2. NS
  3. Halifax
NOVUS Glass Halifax Bayers Lake

NOVUS Glass Halifax Bayers Lake

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291 Horseshoe Lake Dr, Halifax, NS B3S 0B9, Canada Get Directions
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ABOUT   Services Excellence Summary

NOVUS Glass Halifax Bayers Lake is part of Fix Network World, the international leader in the automotive aftermarket. NOVUS Glass, in accordance with its Repair First, Replace If Necessary (r) policy, repairs more glass. The process results in clear optics, structural integrity, and a more stable structure. The NOVUS story began in the United States in 1972. Three chipped windshields needed replacement. The glass was found to be broken. Frank Werner, a Dr., wanted to fix the break without replacing the entire windshield. He teamed up with Bill Wiele, a chemical engineer, to develop the best way to repair the windshield. Fritz Rothermel, an experienced glass technician, was a significant part of the team that developed the NOVUS repair process. Gerald Keinath bought the patent for the windshield repair process, DEVELOPED a business plan in 1972 and launched his dream of providing this unique process to people. It was initially a home-based operation. NOVUS was later renamed NOVUS (r) which means "new or groundbreaking" in Latin.

 

SUMMARY   Reviews Summary

Customers are frequently pleased with the quality of the service they receive at Novus. The repair service is rated exceptionally highly. People value the helpfulness of the staff, the short waiting times (with many people saying they were in and out within an hour), and the company's availability to set appointments on short notice. Pleased clients remarked that the team motto performs excellent work that may not require a full windshield replacement. Some reviewers express joy when staff goes above and beyond to make the repair process more comfortable and the specialized assistance they offer. The high level of service is also noted with a list of pleasant interactions and low friction. Many have had a good experience at a brick-and-mortar location other than a mobile service, and the staff appears to be very user-oriented. Offering assistance with significant insurance filings and coverage clarifications, it is apparent. Women especially mention the respectful staff, but significant numbers of men also acknowledge this... .

 

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Pros & Cons

PROS
recommend (30)
highly recommend ... (19)
great service (6)
great customer s ... (5)
great experience ... (4)
amazing service (4)
excellent servic ... (4)
recommended (3)
highly recommend ... (3)
absolutely amazi ... (3)
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Cons
rude (2)
unable to reach (1)
no response (1)
disappointed (1)
really disappoin ... (1)
poor customer se ... (1)
NOVUS Glass Halifax Bayers Lake Reviews: 102. Average Rating: 4.7
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