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Review Keywords Analysis

  1. CA
  2. ON
  3. Hamilton
Lowe's Home Improvement

Lowe's Home Improvement

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1945 Barton St E, Hamilton, ON L8H 2Y7, Canada Get Directions
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ABOUT   Services Excellence Summary

Lowe's Home Improvement opened its first store in 1921. At the heart of this brand was its simple philosophy: to give the best customer service. The first store operated in such a way that customers felt welcome and could always get the right help. Today, Lowe's is one of the largest home-improvement retailers globally and is a Fortune 500 company hosting thousands of associates. The establishment of Lowe's Canada marks a new era of extraordinary accomplishment. Lowe's Canada has over 470 locations coast-to-coast to meet the home renovation needs of Canadian contractors and do-it-yourselfers. RONA and Reno-Depot, as well as Dick's Lumber, are found in the Lowe's Canada brand: Our corporate site has additional information on Lowe's Canada. Thousands of top-quality items from far as trusted brands are available in the Canadian stores. Whenever your purchase is made, it promises the most value without waiting for sales. Just like the original hardware shop, the stores are welcoming spaces for customers. All customers get personal and friendly assistance from Lowe's, regardless of the complexity.

 

SUMMARY   Reviews Summary

Lowe's reviews reveal a general satisfaction with the store. Customers often cite staff friendliness and willingness to assist customers in their reviews. For example, many mention friendly, patient, and helpful staff in the store’s appliance and plumbing departments. Some showcased what they liked about the store, including its vast selection and the help they received from staff such as Cheryl and Mike. The shop was rated as the go-to destination for many individuals, even for seasonal items such as Christmas decorations. However, a few customers reported that the store was out of stock of some items. Even though the store was understaffed, customers that left reviews noted that workers such as Wanda made them feel at home. Although it is apparent in some reviews that there is room for improvement, most of the reviews mention the friendliness and helpfulness of the staff. The store should be lauded as there is little negative information.

 

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Reputation Change over time
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Pros & Cons

PROS
very friendly (3)
very helpful (2)
friendly staff (2)
great selection (2)
recommend (1)
great stuff (1)
great place (1)
great staff (1)
very helpful (1)
fast service (1)
Load more
Cons
never showed up (1)
little expensive ... (1)
expensive (1)
slow (1)
overpriced (1)
expensive (1)
not great (1)
useless (1)
bad customer ser ... (1)
not happy (1)

Lowe's Home Improvement Reviews: 100. Average Rating: 4.0

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