Tepperman's Kitchener

It’s taken a couple of months for me to write this. I purchased over $10,000 of kitchen appliances from Teppermans. Bought them months ago but the renovation wasn’t completed until a month ago. All the appliances were fine except the vent hood. It was still in its packaging from the store & the electrician found that there were parts missing. I contacted Teppermans for the missing pieces. But because it was a floor model they declined all responsibility. They did give me the manufacturer number. I connected w them, send pictures and NO ONLY were there missing parts but the unit itself was broken. I explain that Teppermans felt they had no responsibility - horrified, the manufacturer emailed Teppermans to complain on my behalf. Teppermans responded by offering 1/2 the cost of the missing and broken parts but no coverage for the repairs. That would still be more than what the unit would have been at full price. So I have to question if this the way all floor models at Teppermans are, broken and incomplete, because they seem really comfortable doing this. Is this why they were selling it as a floor model??? Did the sale person know and was ok with it? I purchased from Teppermans because I thought as a family business, they would be respectful of their customers. But that is not the case as this is how they treat a disabled senior. I will never recommend them to anyone and indeed, I advised all to go elsewhere.