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La-Z-Boy Home Furnishings & Décor

Name: La-Z-Boy Home Furnishings & Décor
Address: London, CA
Telephone: +15196861441
Rating: 4.17

100 reviews

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+15196861441

Open 10:00 AM-7:00 PM now

760 Wharncliffe Rd S, London, ON N6J 2N4, Canada Get Directions

bar stool TOP Bar Stool Suppliers in Canada TOP Bar Stool Suppliers in Ontario

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ABOUT Services Excellence Summary

La-Z-Boy Home Furnishings & Décor, the top residential furniture manufacturer worldwide, presents products for every room in the house. This full-service concept promotes cross-selling and eliminates the need to purchase furniture from multiple vendors, which is a key sales point. For over 95 years, La-Z-Boy has been a household name for integrity and honesty. We believe that every action impacts our reputation as a company. This fundamental principle is instilled in every La-Z-Boy employee, from manufacturing plants, regional distribution centers, and retail stores to corporate offices. The Company's Brand Distribution Network focuses on selling company-branded products. Currently, this network includes approximately 350 La-Z-Boy Furniture Galleries locations and roughly 530 independent Comfort Studio locations. In addition, in-store gallery programs are available for the Kincaid or England operations. La-Z-Boy respects and honors the past while embracing the future. We continue to provide quality and comfort to individuals worldwide and enrich their lives with homes and living spaces.

SUMMARY Reviews Summary

Furniture store La-Z-Boy has great reviews. The summary shows customer feedback saying that it is their staff that is the driving force behind the customers' excellent experience while selecting pieces for their homes. Customers claim that the company staff are extremely knowledgeable and always put the needs of the customer first, with a very high level of professionalism. The report shows that the employees do not pressure customers into buying, showing customers the irreverence of the different products as they listened intently to the customers until they settled on what they wanted. Clients note that the store's staff is excellent after purchase, always ensuring that the product was delivered on time. Nonetheless, customers had issues on delivery day, but they never expressed any anger; a customer reported that they, on the contrary, said that the staff handled the issue professionally and communicated with them appropriately. The report concludes that the delivery driver made sure that the work was properly done and that everything was in its rightful place as customers wanted it.

John Doe left a 5 star review

★★★★★

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Reputation Change over time

Pros & Cons

PROS

recommend (10)

great experience ... (5)

extremely helpfu ... (5)

highly recommend ... (4)

very helpful (4)

greatly apprecia ... (3)

helped me (3)

excellent servic ... (3)

very knowledgeab ... (3)

great customer s ... (3)

Cons

disappointed (2)

not worth (2)

expensive (2)

disappointed (1)

not impressed (1)

very expensive (1)

overpriced (1)

terrible custome ... (1)

horrible (1)

not recommend (1)