Laze London

Laze London is created and operated by Emily, a Certified Medical Esthetician (CEM) and Certified Laser Technician (CLT). She has worked in the skincare industry for many years. She is also a medical aesthetician who is here to make all individuals feel beautiful. The best thing that enhances self-esteem is skin. It is the best feeling you can get in this world. Emily enjoys sharing her passion with patients to provide them with expert advice on the most up-to-date laser technology, medical skincare items, and treatments.

Consulting clients is the key to their positive experience of working with Emily at Laze London. This is because she’s very understanding about what clients want and doesn’t assume anything unnecessary. She educates her clients before the procedures, builds trust, and meets their expectations. This is demonstrated by how comfortable the laser hair removal clients are while she gets them their treatments. They explain that they were nervous but she changed that and helped them. The clients find Emily friendly, unbiased and knowledgeable because she takes time to explain to them. They say they trust her because the treatment is more comfortable and efficient. Emily asks the first-time clients questions to ensure the right treatment is given to them and that they are not harmed. This question exchanged helps her understand what the clients want, increasing their loyalty and likelihood of referring their friends. She is able to solve the clients’ problems because she is knowledgeable and doesn’t push products on them. The management at the laser spa always calls to confirm the clients’ appointments and ensure they are satisfied with their services. Most clients recommend their friends to Laze London because they are happy with the services they get there. The consultant can also suggest other products to add on the services the customer has selected, which the clients find helpful and efficient. Emily is willing to wait for the clients to consult with their friends if they want to consult. This readiness makes clients more comfortable asking questions because most clients fear asking questions. Clients get to know more about the product they want and thus believe that it will help solve their problems. The environment at the spa is also conducive and the music playing in the background tends to make the clients enjoy the services. Clients are assured to return to the laser spa because they will be given a discount and they will have been satisfied. Most of them don’t return but come back because they have recommended a lot of their friends, and they need a discount. In conclusion, the customer experience is a top priority for Laze London and they make sure all clients are satisfied when they go into the spa.