Great customer serviceHelpful staffVery good priceExcellent serviceFast serviceNice selection of jewelleryGood locationAffordable pricesKnowledgeable staffPatient staff
About this business
Our shops are in Brampton and London. We sell gemstones with certificates and branded watches.
I have bought various jewellery pieces from this store. It seems that there is always a promotional offer.
It was great. They were both knowledgeable and personable, but not aggressive. My ring was resized perfectly on the spot by the salesperson in just 20 seconds.
We wandered around the shopping centre for a few minutes, but they said that the jeweller wasn't in that day.
He is absent today. However, I will be glad to assist you. You can also receive your jewellery polished or cleaned.
The jewellery looks amazing in the gift boxes. I would recommend shopping here. Awesome prices & amazing pieces
Reviews Summary
Customers show extensive satisfaction with their experiences getting jewelry and watch services at Elegant Goldsmiths in White Oaks Mall. \n Survey results illustrate that the business is appreciated for its pricing policy, high-quality collection, and customer service. \n Staff members were commended for their warmth and willingness to assist - especially named employees include Lee, Tim, and Alena. \n Customers noted that they appreciated the safety precautions against Covid-19 adopted by store workers. \n Positive feedback regarding communication skills and service professionalism were also received. \n Most clients stated that they would return and also recommend the business to other people given the outstanding services they received and the equally good prices.
Frequently asked questions
7 questions
What do customers say about the service at Swarovski by Elegant Goldsmiths?
Reviewers frequently praise the friendly and helpful staff, particularly mentioning individuals like Tim and Lee for their excellent customer service and attention to detail. Many express satisfaction with their purchases and the overall shopping experience.
What services does Swarovski by Elegant Goldsmiths offer?
They provide a range of services including Jewelry Purchase (Necklaces, Rings, Earrings), Jewelry Repair (Resizing, Stone Replacement, Link Repair), Jewelry Exchange (Exchanges for Size Issues, Exchanges for Faulty Products, Store Credit for Returns), and Watch Services (Battery Replacement, Watch Repair, Watch Sizing).
What are the hours of operation for Swarovski by Elegant Goldsmiths?
Does Swarovski by Elegant Goldsmiths handle jewelry repairs, and what do customers think of their repair services?
Yes, they offer jewelry repair services including resizing and stone replacement. Customers have noted the quick turnaround for repairs, with one mentioning a ring resize completed in just 20 seconds, showcasing their efficiency.
Can I exchange jewelry at Swarovski by Elegant Goldsmiths if I have issues with the product?
They do not offer exchanges for size issues or faulty products. However, they do provide store credit for returns, ensuring some level of flexibility for customers.
What types of jewelry can I purchase at Swarovski by Elegant Goldsmiths?
They offer a selection of necklaces, rings, and earrings, catering to various tastes and preferences for jewelry purchases.