Reliable Day & Ross Ottawa (OTT) is Day & Ross’s largest transport company in Canada. From humble beginnings of a single truck filled with potatoes, we now boast an upwards of 2,000 fleets. We are a key player in the LTL/TL cross-border transportation segment, and we have been in the business for more than 60 years. We also provide a comprehensive range of logistics and transport solutions across North America. To us, people are the most crucial asset. We have family-like relationships with our employees. Day & Ross is committed to looking after our employees and providing them with a positive work environment. In the last ten years, we have been consistently named a Canada Top Managed Company. We were also recognized as a Top Transportation Company for Women in 2018 and 2019. Our 70th Anniversary is next year in 2020, and we are looking forward to celebrating and commemorating our customers, drivers, and owners.
The shipping company has many positive reviews from customers. Other clients commend the delivery staff for quick and friendly service. A big percentage of the clients highlight the punctuality of their orders, and some even add that the deliveries were made before the set date. The reliability and honesty are, therefore, a strong point for Day and Ross. A significant number of customers give high reviews to individuals working at the customer care desk. Good communication skills and courtesy are main good aspect from Jessica and her team. Some clients were anxious when placing the orders, but they were surprised by the whole process, which turned out well due to the excellent services given. Tracking of cargo, good packaging materials, and good delivery estimates were proof in transport company. The best thing here was the good behaviour and respect.. However, while there are many positive reviews, some negative comments exist, mostly from clients who feel that their cargo was not handled well, wrong orders and some order delayed. Package that didn’t arrive within the estimated time is now no longer safe. The ot is then, the transport company needs an institution to find and return parcels. These clients are pessimistic about the. Service. Most of the negative comments seem to have far-reaching effects, but there are also complaints about failing to timely allocate the drivers. The cumbers must be supported. In conclusion, the good comments show many people enjoy the experience they get when using Day and Ross shipping services, compared to the few people who have problems - that can be corrected by the company. The company should, therefore, work to improve the experience of its customers and also considers handling the negative reviews in a way that will fix the experience for the involved clients.
