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Import Car Centre

103 reviews

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880 Merivale Rd, Ottawa, ON K1Z 5Z6, Canada Get Directions

car dealer Best Car Dealers in Canada Best Car Dealers in Ontario

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4.7

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Service	Sub Service	Average Price Range
Vehicle Sales	Used Car Sales	$15,000 - $30,000 Call to Book
	Financing Options	Varies based on vehicle Call to Book
	Trade-In Vehicle Appraisals	Varies based on vehicle Call to Book
Vehicle Service	Vehicle Inspection	$100 - $200 Call to Book
	Detailing Services	$150 - $300 Call to Book
	Hail Damage Repair	$500 - $1,500 Call to Book
Customer Support	Consultation for Vehicle Purchase	Free Call to Book
	Financial Advisory for Vehicle Financing	Free Call to Book
	Post-Purchase Support	Free Call to Book

ABOUT Services Excellence Summary

It all started in 1981 with a small two-bay garage on Merivale Rd. A collaboration between George and Karel saw the birth of Import Car Centre. Over thirty years later, this journey has gone full circle, from a small garage to the Campbell Avenue service centre and the newly renovated showroom on Merivale Road. Our 100 years collective automotive experience assures you that you have made the right choice for the right car the first time.

SUMMARY Reviews Summary

Import Car Centre reviews are laudatory based on customer experiences. Numerous clients say Warren is amazing, praising his service and transparent professionalism in handling their car buying. Other staff also receive applause for their friendliness, calmness, and attentiveness throughout the selling and financing. The atmosphere is often depicted as welcoming and familial. This helps to reduce tension that customers who've been scammed fear. Needed support and decent advice through the car purchasing process are provided by the staff. The cards themselves are also in good condition, with a variety of styles and models to choose from. Customers tend to be loyal to the Import Car Centre because of their satisfaction. Visitors see the site as a recommendation and say they're certain to buy their next car from the same place. Women are especially happy and encouraged to shop at the place. A millionaire says she's never met a better team than Import. This is because the staff has shown their understanding, satisfaction, and service for more than 20 years.

Jean-Andre left a 1 star review

★☆☆☆☆

On TrustAnalytica

Mar 06

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Reputation Change over time

Pros & Cons

PROS

recommend (31)

highly recommend ... (17)

great service (8)

great experience ... (6)

amazing service (5)

recommended (4)

helped me (4)

highly recommend ... (3)

stress free (3)

no issues (3)

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Import Car Centre Reviews: 102. Average Rating: 4.7

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Reviews (1) Google Reviews (102)

Jean-Andre

on Trustanalytica

Fix negative reputation Fix negative reputation

This was my second experience at this dealership. The first experience the owner went above and beyond for my Wife and I and although we were not ready to purchase a vehicle we said we would be back. We did end up going back to the dealership and putting down a deposit of $500 on a vehicle. We were super excited and were looking forward to picking up our new vehicle. We decided 2 days before we would remove the winter tires and rims to lower the payments and winter is soon ending. I reached out to the salesperson and they agreed to have them removed from the sales agreement but would charge us a re-stocking fee. We both understood the inconvenience, although were never under the impression that we were doing anything wrong by deciding to have the winter tires removed as there was sufficient time and we were already spending over $50K on a vehicle and would have certainly provided positive feedback to friends and family. Unfortunately, things took a turn for the worse when we overheard a conversation between the staff on a voicemail that was left on our phone without their knowledge as he forgot to hang up the phone. The voicemail consisted of many insults and was extremely unprofessional with use of swear words towards us. When the decision was made to back out, there was no apology or consideration given for how we felt following the voicemail. My wife and I are left uneasy and in shock over what could have been a civil end to the deal. I have sent two emails to Import Car Centre requesting a refund of my deposit and to this day have not received the deposit or simple an apology for the way we were treated.