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Mountain Warehouse

Name: Mountain Warehouse
Address: Ottawa, CA
Telephone: +16138360595
Rating: 4.2353

102 reviews

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+16138360595

Open 10:00 AM-9:00 PM now

Tanger Outlet Mall, 8555 Campeau Dr #190, Ottawa, ON K2T 0K5, Canada Get Directions

camping store Top Camping stores in Canada Top Camping stores in Ontario

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ABOUT Services Excellence Summary

Our outdoor heritage means we have the knowledge and experience to help keep you warm and dry! Since 1997 we have been innovating the design of our range to appeal to all family members. We offer a selection of 3rd-party items, but most of our range is made exclusively from our factories. This differentiating factor allows us to provide superior quality for less cost. Our stores are spread around Europe, Canada, New Zealand, and the USA with more stores opening. Be part of our family. We have more than 5,000,000 customers Are you getting ready for an upcoming journey abroad or domestic? We are here for you. Regardless of where your journey is taking you, Mountain Warehouse is the perfect place to prepare.

SUMMARY Reviews Summary

Highly praised store for hiking, camping, and outdoor clothes and gear. The affordable but top-notch quality of the goods stand out. The shop's small size contradicts the broad array of hiking footwear, clothing, and sleeping bags they provide. Many customers mentioned that staff, such as Cameron, were always welcoming and helpful. They recommend stopping by the store for value. There is a selection of winter wear and hiking shoes and many customers have never been dissatisfied. There always are good deals and discount cards for clearance and children's. Staff easily help customers like in my experiences. The reviews also recommend the store for its insane prices, range of goods, and excellent customer service to other potential clients.

Ron left a 2 star review

★★☆☆☆

On TrustAnalytica

Nov 21

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Pros & Cons

PROS

affordable (3)

high quality (3)

good quality (2)

good price (2)

reasonably price ... (1)

exceptional cust ... (1)

knowledgeable st ... (1)

helpful staff (1)

good prices (1)

affordable (1)

Cons

not a good exper ... (1)

disappointed (1)

rude (1)

not helpful (1)

angry (1)

Mountain Warehouse Reviews: 102. Average Rating: 4.2

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Reviews (1) Google Reviews (101)

Ron

on Trustanalytica

Fix negative reputation Fix negative reputation

Ok, on Monday November 13, 2023 I placed an order for a men's winter jacket. It was a Black Friday deal and the jacket was regular $189.99 on sale for $149.99. Sounded good to me so I ordered the coat. I received the coat on November 20, 2023 and open the package and the coat is awesome. I love it. This morning November 21, 2023 I receive another "Black Friday" sale email notice so I went to have a look to see what else I might order for my kids. For some reason I went to see if the jacket I ordered was still there listed, and sure enough it was. But to my surprise it is now on sale for $113.99. Am I ticked right off. So the jacket dropped another $40.00 bucks and I just received the coat. I am so angry over this, I will never purchase anything from Mountain Warehouse again as I have shopped online for other things in the past. This really is a slap in the face to be honest. I'm 72 years old and like so many these days try to make their dollars stretch as it's getting harder to make ends meet. This is no way to treat a customer.