Reliable Phat Moose Cycles was founded in early 2003 by Kent (Physicist) and Dave (EE) to meet the 24-26 inch street/DJ bicycle crowd. We primarily worked in Dave's garden shed, but his neighbors did not like the noise and drama. For this reason, we relocated to Hawthorne Ave. Phat Moose is a one-stop professional bike shop that has everything you want. Custom bikes are our specialty, but we also stock bike accessories and apparel for all types of bikes. Currently, our crew comprises Kent, Eric, Davis, Davis, and Ben, all of whom are responsive and prepared to resolve any questions or just discuss bikes. Phat Moose can take care of almost any service necessary for your bike. Our proficient staff understands all there is to know about bicycle service. It is hard to know how your bike should be valued before you start to repair it. Things can go wrong, and sometimes repairs take longer than you expected. We typically cost $1/min., but these rates are typical of the services you have asked for.
The reviews express strongly positive sentiments for the bike store, with particular emphasis on the exceptional customer service. The descriptions are enthusiastic, showcasing the staff members' knowledge, helpfulness, and friendly attitudes. Customers' appreciation for the personalized approach and the supporting staff are evident. The customers admire the staff at the Phat Moose for their communication style and their willingness to offer explanations and advice in layman's terms. These reviewers also highlight the reasonable prices for services that set the shop apart from others. Key issues like speed in responding to messages and email were raised in a review, and a happy workaround for a customer was taking a lot of time from staff to tailor the store's services to his particular needs. The store's community culture shown through the offers of coffee and beer in addition to their bicycle services. Most customers highly recommend the Phat Moose over other options, saying that it's the best location for bike service and purchases in Ottawa. The experience is also summarized in the reviews, with phrases including "the best bike shop in Canada." Every review shows satisfaction, with outstanding service and excellent pricing heavily praised. So, the store's atmosphere makes it feel like home for them.
