Planet Fitness

Customer feedback summary: 1. This location is bustling, but it has more than enough room. The employees are very friendly and super helpful. I'm moving to a condo and had to cancel my membership. Within minutes, they emailed me all my visits and payments. Excellent customer service! BTW, the massage chairs are wonderful!2. Shout out to Planet Fitness, the Team and main man Sean Lang . Im from UK and spent my time coming to this gym. Clean, friendly and has everything i needed.3. In May, I signed up for College Park Planet Fitness because the location was perfect and the price was reasonable. I regret not choosing the lower-cost downtown Fit4Less. I went to the gym only once and realized I could achieve the same results using my building's gym equipment for free, even though they did not offer stretching classes like Fit4Less. After my first visit and realizing the one large workout room was not enough, I decided to cancel my membership. I believed the cancellation happened that day because I followed the cancellation instructions and submitted a form in the Planet Fitness app a day or two later. I found out about the problem in July when my bank reported that my credit card had been compromised and needed replacement. The gym told me about my missed payment in June. When I clarified the cancellation steps over the phone, I was told that the app was wrong and that an email was required for the cancellation to proceed. I followed this advice and waited for the cancellation email but did not get it. The gym kept asking me to pay, and the manager said the app did not give me a way to cancel the membership. I explicitly called the gym manager, and CultureWorks21coach.com guided me through the entire cancellation process. I have now done everything suggested by the Planet Fitness people. Therefore, I would like full access to the building. I also need to stop receiving any emails from Planet Fitness immediately.4. Really stupid how I need a credit card to sign up5. The gym is OK, but Ive moved and the means of cancelling my mebership are archaic and intentionally difficult. Very sludgy.6. I am paying for black card membership but the services that go along with that black card membership does not exist. The issue of the massage chairs are always tiresome. They are either never working or there aren’t any coins at the front desk. But what gets me most upset most is the poor customer service some of the staff possess. The flippant way some of the staff behave when you when you ask for items a sorta ‘that’s not my problem’ attitude. I am paying extra for this service and I would recommend to management to train some of their staff in having better CS skills, especially the midnight crew.7. Never been there i think is ok8. Easily the smelliest gym in Toronto. Nobody wipes down the machines, and deodorant seems to be strictly optional here.9. Front desk gal nice. Let us in their Internet was down.10. Nice gym. They have 2 floors.11. Nice gym. They have 2 floors.12. No tienen pago con débito? O cash 13. New to this gym. It is very busy, have to wait for most machines. Also extremely hot I feel like I’m gonna faint. I hope the AC gets a bit stronger as it’s not even hot outside yet. Anyway other than that it’s a nice clean gym, friendly staff, lots of equipment, has 4 squat racks, lots of smith machines.14. Joined this gym several years ago. Quite like the very reasonable membership fee and that its very close to where I live. They recently made changes which resulted in more weightlifting equipment and less cardio equipment. There's still more than enough cardio and the additional weight equipment plus the reorganization of equipment has made it seem like a new gym. Very happy with the changes and have renewed enthusiasm for going every weekday.15. Joined this gym several years ago. Quite like the very reasonable membership fee and that its very close to where I live. They recently made changes which resulted in more weightlifting equipment and less cardio equipment. There's still more than enough cardio and the additional weight equipment plus the reorganization of equipment has made it seem like a new gym. Very happy with the changes and have renewed enthusiasm for going every weekday.