CSA Transportation Montreal

I am the customer. I give them my business and I Pay them to do the job. They insult me, they hang up the phone in my face. They yell at me over the phone. Why? Because I ask them to deliver the pallet to the address on the waybill. Yes. It is correct. The address is for example 123 ABC street. There is only one building and one door for this address. The driver goes to 789 XYZ street. the side street of the building and stop at the gate and call me asking for code to open the gate. I keep explaining and repeating many times that you have to go to 123 ABC street. He says I am there and I need a code. I continue explaining and repeating in French & then to the customer service NIC in English. Same thing. Ask your driver to go to the address on the waybill 123 ABC. He replies. He is at this address. then I explain again then he says I Don't need to be insulted. and he hangs up the phone in my face. Even that I didn't mention any bad word or any hint to a bad word. I only said , ask your driver to go to the address on the waybill , open the door and there are 2 staff available and their job is to help drivers receiving shipments. This CSA company staff are extremely rude, no logic, no sense , they don't listen, extremely disgusting, extremely insulting . The question is why they treat the customer like sh...* while they charge very high rates and they don't care? The answer : because there are not enough logistics companies to cover the demand. To make the story worse, they promised to deliver Tuesday. On Tuesday they called to say the driver is at the location trying to deliver and no one there. ( I personally was there with 3 staff) Then they call again to say , the driver trying to call you , keep your phone open. hahahaha. I was at the location and my phone was open all the time. I looked for the truck and the driver around all the building. There was no driver. They were lying . Delivery was delayed. And after all this long story, and finally when the truck came to deliver on Wednesday and the driver accept to go the correct address , the driver dropped the pallet at the dock level and refused to roll it inside the unit. He asked for extra $50 to roll the pallet that already on the jigger inside the unit (takes 2 minutes). What do you call this? Isn't this disgusting?