Quick installation(5)Friendly staff(5)Excellent customer service(5)Knowledgeable technicians(5)Easy to use equipment(3)Follow-up support(2)Fair pricing(2)Reliable support(2)Efficient service(2)Thorough explanations(2)
About this business
AlarmTek Smart Security
Making Life Safer. Making Life Smart.
SmarTek
Smart Home Security Company
Wrap it all up right here. We’re happy to make things easier and safer for you! We bring you smart, high-quality technology for your home or office. No guesswork or hassle. It’s a guarantee! We offer the best service and equipment at the best price. Just like that! We simply believe you should feel secure.
Living a life without anxiety is a goal for AlarmTek.
To do this, you must know that your family is safe. You can't protect everyone at once, and you don't have to. Even at home, you're worried. That's wrong. Everyone deserves to be safe, especially in their home. Because we're parents, too, we know how you feel. We created SmarTek to help protect your family when you're not there.
Reviews Summary
Reviews are overwhelmingly positive, with the key point of customer service being crucial. Many cite sales, installation, and office staff, saying the team is friendly and helpful. Most individual comments use the words "personable," "informative," and "knowledgeable."
The customers mention specifics, merch as employees making extra trip to a less business to keep to their promise of installation. Billing transparency was another issue, with some customers expressing pleasure with a sales rep who explained everything. Most customers said the installations were quick and that the workers were experts who ensured the process was successful. Technical support was also appreciated, as was the app's ease of use and that their monitor services are easy to access. Some were pleased from the time they purchased and/or the home's security. This meant they got a no security company that was reliable and held their after-sales commitment, with one person mentioning the company workers' follow-up after installation. Customers were also pleased with the system and how it has functioned for months without any issues.
We contacted Alarmtek about a time sensitive install. They said it would be a week to 10 days. When I explained, they were here the following day.
William is an EXCELLENT customer service representative and installer. SUPER personable and eager to help. He happily made extra trips (we are 1 hour distant) and was always cheerful and knowledgeable.
I recommend Alarmtek for rural coverage and especially if you can have William do your install!