Professional installationExcellent customer serviceQuick response timeFriendly staffKnowledgeable staffHelpful sales staffGreat productsSatisfaction with resultsAttention to detailExcellent workmanship
About this business
Denovo Window & Door simplifies window and door replacement and installation. We don’t sell products; we recommend the best for your house. As an authorized distributor for Durabuilt Windows & Doors, HunterDouglas Canada LP, we buy from one supplier for each product. We have choices that work for our customers. The producer collaborates with us on market research and product development. We interact closely to build strategies and continuously enhance the customer experience. Since we are Durabuilt Canada's most massive dealer, we buy in bulk and reduce costs. Since we only work with one producer for each product line, we can assure top quality. Our buying power means that we can provide luxury at an affordable price.
Reviews Summary
Overall, the reviews for Denovo Window & Door were overwhelmingly positive, with an emphasis on attentive, professional customer service. Many customers praised the sales team, the appointment booking process, and how their concerns were addressed punctually and professionally. The installation crew was another highlight, as they were efficient, clean, and meticulous in their work, ensuring that the final product was finished. While several comments mentioned a long waiting period for the doors' installation, the customers noted that the high-quality product was fully worth it. The company's ability to communicate and respond to their needs appropriately impressed many customers during the pandemic period. Several customers said they would use the business's services again and recommend it without reservation. The company's commitment to customer satisfaction, especially when problems arise, is the most lauded aspect of Denovo, making it a standard in the door and window installation business.
Frequently asked questions
7 questions
What do Denovo Window & Door clients say about the work?
Clients frequently praise the team's professionalism, punctuality, and attention to detail. Many highlight the friendly service from staff like Chris and Claudine, and they appreciate the thorough clean-up after installations.
Does Denovo Window & Door offer custom window design services?
Yes, they provide a range of window replacement services, including custom window design, standard and large window replacements. This allows clients to choose tailored solutions for their homes.
Can I get a consultation before choosing my windows or doors?
Yes, Denovo Window & Door offers consultations as part of their customer service. This helps clients make informed decisions about their window and door needs.
How does Denovo Window & Door handle project management?
The team provides project management services to ensure a smooth installation process, coordinating timelines and addressing any client concerns throughout the project.
What types of door installations does Denovo Window & Door offer?
They offer various door installation services, including entrance door installation, garden door installation, and sliding door installation, catering to different client preferences.
What happens if there are issues after installation?
Denovo Window & Door is committed to customer satisfaction. They put significant effort into resolving any post-installation issues, ensuring clients are satisfied with the final results.