Alsters Kelley

Alsters Kelley Customer feedback summary: Webhave used AK about 8 years ago to buy our first home and the person handling our case was incredible. Now, we are at the start of an employment redundancy journey, AK were highlighted by the employer as a firm that specialises in this, so was a no brainer to approach as our top choice. Called the coventry branch this morning and was transferred to the employment law dept, unfortunately the case handlers were busy so we were offered a call back the same day. At the end of the day, looking for an update, we called the same number again only to be transferred to what seemed to be a lady at the head office? After a frustrating argument with her about what number we used to dial we were eventually able to state what had happened this morning and that we were waiting for a call back. Only to then be told (in an extremely rude manner) that they dont work on employment law and refused to hear anything else. I just couldnt belive it! Left an incredibly bitter taste im afraid, the attitude of someone representing the business like that must be losing so much custom Malika Was Amazing , Very Serious About What They Need To Do, Thankyou Excellent Absolutely terrible service in the conveyancing team. Shame we cannot leave a 0 star for this solicitors. They do not response to calls or emails and take weeks to reply when they finally do. They are dishonest to customers and other solicitors for example not replying to an enquiry due to ‘not having a document’ which was sent to the solicitor 5 times. Also ‘not receiving signed contracts in the post’ which was signed in person in their branch and then trying to charge an admin fee to resign it online! I absolutely would not recommend this solicitors they are not worth a penny of their fees when you come to buying or selling a house you will receive a much better service elsewhere "Malika"