Red Mountain Weight Loss

My complaint is that Red Mountain does not honor their referral program. They tell you over and over again that if you refer someone you will get a discount on your next visit. I told them I had a friend that was going to start. They had me put his contact info on a form on their form. They also had me fill in a second "business card" sized referral card. Clearly, they had preexisting knowledge on their own paperwork. Today, when I saw the PA she immediately (on her own) thanked me for referring my friend. I told her that I refer everyone. She thanked me again. When I went to the from desk to check out I asked about my referral discount. The front desk person and the office manager both told they could not give it to me because whomever was working the from desk when my friend signed up did not list me as the referring person. I replied, you must be kidding. The doc knows I referred him You know I referred him because you have the paperwork for the referral. But because some from desk person did not enter it when he was here I do not get it? OK fine. OBVIOUSLY THEY DO NOT HONOR THEIR COMMITMENTS AND GIVE REFERRAL CREDITS. Please tell everyone you know: If you are happy with the results, sure, go ahead and refer someone. BUT BEWARE: THEY DO NOT HONOR THEIR PLEDGE TO GIVE YOU A REFERRAL CREDIT! It is a bit and switch type of tactic.