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Surprise Ford

Name: Surprise Ford
Address: Surprise, US
Telephone: +16237922522
Rating: 2.3333

102 reviews

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+16237922522

Open 8:00 AM-9:00 PM now

16825 W Waddell Rd, Surprise, AZ 85388, USA Get Directions

used car dealer Best Used Car Dealers in United States Best Used Car Dealers in Arizona

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ABOUT Services Excellence Summary

Welcome to Surprise Ford in the West Valley of Phoenix, Arizona, the number-one Ford dealer in the area. We offer an outstanding collection, such as Ford F-150 Mustang, Explorer, and trucks. Our website allows quick financing applications and an online valuation for your trade-in, with an offer redeemable at the dealer. Our contemporary car service center, located in Surprise, Arizona, guarantees all works will be done to the highest standard by experienced professionals. Vehicle upkeep, including oil replacements, battery installations, and more intricate repairs, is handled by our highly skilled technicians. Come and visit us at our showrooms to view our vast selection of vehicles or book a maintenance appointment!

SUMMARY Reviews Summary

Reviews commonly praise the staff's professionalism and attentiveness to customers' needs. Customers are generally positive about their experience, thanks to employees such as Laura, Garret, Steve, and John. Others who gave positive feedback about the sales team were Jalina and Jayden. The dealership received a good review after a long transaction, mentioning that the employees accommodated the buyers, refusing to add unnecessary charges and sparing their time. There was also a commendation for the finance team and the dealership's teamwork since the customers were not pressured to buy the products but the employees worked together to deliver the products. One client was delighted by the after-sales service and felt that the employees treated him differently from the other Ford dealership he had previously visited. Sales representatives are known for their listening skills and kindness, and the finance managers got their clients good deals. One customer who works in the car industry was surprised by Evan's kindness. Dealership of the car praised the support staff's professionalism, which made the purchase of their truck a good experience. The happy car customers plan to visit the dealership again. The reviews highlight the car dealership as professional, customer-oriented, transparent and straightforward during the car-shopping. The dealership is recommended.

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Reputation Change over time

Pros & Cons

PROS

recommend (4)

highly recommend ... (3)

incredibly helpf ... (2)

helped me (2)

very friendly (2)

great experience ... (2)

nothing but grea ... (1)

listened to what ... (1)

amazing place (1)

definitely be ba ... (1)

Cons

horrible (11)

disappointed (4)

not recommend (4)

unprofessional (4)

would not recomm ... (3)

dishonest (3)

stay away (2)

no response (2)

horrible custome ... (2)

terrible service ... (2)

Surprise Ford Reviews: 102. Average Rating: 2.3

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