Welcome to Surprise Ford in the West Valley of Phoenix, Arizona, the number-one Ford dealer in the area. We offer an outstanding collection, such as Ford F-150 Mustang, Explorer, and trucks. Our website allows quick financing applications and an online valuation for your trade-in, with an offer redeemable at the dealer. Our contemporary car service center, located in Surprise, Arizona, guarantees all works will be done to the highest standard by experienced professionals. Vehicle upkeep, including oil replacements, battery installations, and more intricate repairs, is handled by our highly skilled technicians. Come and visit us at our showrooms to view our vast selection of vehicles or book a maintenance appointment!
Reviews Summary
Reviews commonly praise the staff's professionalism and attentiveness to customers' needs. Customers are generally positive about their experience, thanks to employees such as Laura, Garret, Steve, and John. Others who gave positive feedback about the sales team were Jalina and Jayden. The dealership received a good review after a long transaction, mentioning that the employees accommodated the buyers, refusing to add unnecessary charges and sparing their time. There was also a commendation for the finance team and the dealership's teamwork since the customers were not pressured to buy the products but the employees worked together to deliver the products. One client was delighted by the after-sales service and felt that the employees treated him differently from the other Ford dealership he had previously visited. Sales representatives are known for their listening skills and kindness, and the finance managers got their clients good deals. One customer who works in the car industry was surprised by Evan's kindness. Dealership of the car praised the support staff's professionalism, which made the purchase of their truck a good experience. The happy car customers plan to visit the dealership again. The reviews highlight the car dealership as professional, customer-oriented, transparent and straightforward during the car-shopping. The dealership is recommended.
Frequently asked questions
6 questions
What do Surprise Ford clients say about the work?
Clients frequently highlight the exceptional customer service at Surprise Ford, particularly praising staff like Aaron and Jayden for their professionalism and attentiveness. Many reviews mention a seamless vehicle purchase experience and the quality of service provided by the team.
Does Surprise Ford offer vehicle service, and what types do they provide?
Yes, they provide a range of vehicle services, including oil changes, tire rotations, and brake inspections. Additionally, they handle repair services like transmission repair and engine diagnosis, along with detailing and warranty services.
Can I trade in my vehicle at Surprise Ford, and what do customers say about the process?
Yes, they accept trade-ins, and many customers have reported a smooth and transparent process. Reviewers appreciated the lack of pressure during negotiations and felt their trade-in values were fair and handled professionally.
Does Surprise Ford provide detailing services, and what can I expect?
Yes, they offer detailing services such as exterior washes, interior cleaning, and full detailing. Customers have reported satisfaction with the quality and thoroughness of the detailing work performed.
What types of warranty services does Surprise Ford offer?
Surprise Ford provides extended warranty sales, warranty repairs, and warranty claims assistance, typically at no charge. This ensures customers have support for their vehicle's warranty needs.