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  1. US
  2. AZ
  3. Tucson
Summit Hut

Summit Hut

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Open 10:00 AM-6:00 PM now
7745 N Oracle Rd, Oro Valley, AZ 85704, USA Get Directions
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ABOUT   Services Excellence Summary

Summit Hut's goal is to help our customers achieve the ultimate in quality outdoor gear and services with the best value, service, and expertise available. The Origin of Summit Hut Summit Hut was established in a humble manner. Jeff Conn and David Baker, Summit Hut, Ltd. President, sometimes cooperated as students. They initiated a special order program for the citizens of Tucson who need mountaineering or backpacking equipment. The two students were running the firm from their bedrooms, and their stock was stored under their beds. At the end of his senior year in high school, David acquired Jeff's share in 1968. David rented space in a shop adjacent to a bike store on the other side of the street, filling 150 sq. ft. In February 2011, Dave Davis sold the company to Dana Davis and Jeremy, her husband. Dana, who started working at Summit Hut in 1998, played a part in its growth. Since 2006, she has held various roles at Summit Hut, including Store Manager, Retail Director, and Product buyer. Summit Hut, Ltd., is a Tucson, Arizona-based company that has been offering quality outdoor gear and services to the community for the past 40 years. We aim to provide the highest quality gear and services needed for any outdoor activity, including backpacking, mountaineering, and climbing. You can find equipment and resources for birding, travel and search-and-rescue at Summit Hut. We take pride in serving our customers with the same excellent service that has been provided in our Tucson family-owned business regardless of where our customers are in the world.

 

SUMMARY   Reviews Summary

Summit Hut reviews show that the majority of customers are very happy with their shopping experience, specifying their satisfaction with the inspiring personnel, extensive inventory, and comfortable shopping atmosphere. Many reviewers stress the shop's strong point as its place as a fantastic alternative to larger competitors like REI, claiming that the shop has everything they require and excellent service. Additionally, the staff are described as very pleasant, expert, and excited to help consumers discover the ideal stuff, making the store's reputation for customer service. Customers applaud the shop for its versatility and efficiency, reporting instances where the shop had the requested merchandise when the branch of a leading competitor did not, confirming that Summit Hut is the place to go for those products. While some customers denounce the shop's costs, they universally love the company for other reasons, such as location, comfort, and customer service. Essences: Customers realize and highly appreciate Summit Hut's unavailability of demands, knowledgeable labor force, and laid-back remote out shopping character despite fees higher than the competition.

 

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Reputation Change over time

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Pros & Cons

PROS
great selection (4)
very helpful (4)
great customer s ... (3)
helped me (3)
good selection (3)
recommend (2)
great service (2)
know their stuff ... (2)
excellent servic ... (2)
incredibly knowl ... (1)
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Cons
seriously disapp ... (1)
disappointed (1)
no assistance (1)
unhelpful (1)
pricey (1)
Summit Hut Reviews: 101. Average Rating: 4.6
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