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Review Keywords Analysis

  1. US
  2. CA
  3. Fresno
Kay Jewelers
Kay Jewelers
Kay Jewelers
Kay Jewelers

Kay Jewelers

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627 E Shaw Ave, Fresno, CA 93710, USA Get Directions

3.7

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ABOUT   Services Excellence Summary

Since 1916, Kay Jewelers has grown from one store to over 1,100 from coast to coast. As the #1 jewelry store in America, we know more than anyone online. Kay Jewelers is not only about high quality at an affordable price. Kay Jewelers Stores and the internet provide the best in customer service. Our jewelry experts use their knowledge and experience to help online customers as well as in person. Look through our selection of engagement rings and wedding bands. We have a broad array of diamonds. Kay Jewelers carries the latest brand styles including EVER US (TM), Neil Lane Bridal (R), Adrianna Papell, Tolkowsky (R) diamonds, as well as Le Vian Chocolate Diamonds.

 

SUMMARY   Reviews Summary

Reviewing the reviews, the general perception is that Kay Jewelers has top customer service and that it’s a welcoming store; clients feel at ease and not pressured. There are kudos for individual recommendations like Michael, Rose, and Leti. Many loved their rings too, mentioning Leo rings and having their jewelry sized. Many appreciate the patience and professionalism of the Kay staff, who often go above and beyond to help them have a positive experience. Several clients say they frequently buy rings and go back. Clients generally had a great experience, which is only worsened by one or two bad ones. One reviewer thinks the service and selection could be better. Customers, in general, love Kay Jewelers. However, some think it is slightly better, but all would suggest shopping there. The customers' love for both the company and their products is evident.

 

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Reputation Change over time

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Pros & Cons

PROS
very friendly (2)
very helpful (2)
super nice (1)
very satisfied (1)
service is great ... (1)
great customer s ... (1)
good experience (1)
great experience ... (1)
nice selection (1)
very polite (1)
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Cons
rude (3)
horrible (2)
expensive (2)
no customer serv ... (1)
stay away (1)
unprofessional (1)
very disappointe ... (1)
disappointed (1)
disappointed (1)
very disappointe ... (1)
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Kay Jewelers Reviews: 54. Average Rating: 3.7
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