Customer Review Highlights at Los Angeles Self Storage:
1. Lily’s presence changes the whole vibe of the company, every employee that works 7 days a week should have her attitude and welcomingness. She is always so polite and attentive.
2. Amazing location!
3. The staff is very nice & helpful
4. Best experience ever! Quick in and out process; they showed me where the locker was, gave me the size, and asked me if I needed help moving. Also gave me a discount for the month and overall amazing service.
5. Storage is clean, well maintained.
6. Best intake experience I've ever had, Adam was very pragmatic and informative when showing me around and taking me on a tour to my unit. Lily and the other young receptionist were the warmest when I came in for the first time to on-load my items. Very warm and clean office and associates are very kind and helpful. Very recommendable! They’ve won many Best Of Downtown Awards and they take good care of their facility
7. This storage is the best. Everything is safe and secure, Lily has been great since I got my unit about a year ago, always helps me when I need something. She seems to be a very nice genuine person
8. Love this storage! Everything is safe and secure, Lily has been great since I got my unit about a year ago, always help me when I need something
9. Adam was nice and helpful! Will refer more people. Great facility and parking
10. Adam was great help throughout the process. It’s quite and well kept
11. Great service from Lily. She was very helpful with the sign up process. The facility is very easy for unloading, two drive-up ports, and plenty of carts to take your items to your unit
12. Tony was very helpful and took his time explaining the size of storage space and pricing. I’m happy with his service
13. Lily was very helpful. Showed me all the units to make sure my stuff are gonna fit.
14. Adam was great! Smooth and easy process. Matt was also great and responsible. Adam gave me a lot of information and I'm comfortable that belongings will be safe here.
15. I have been using your facility for years, and I just have to say that you are fantastic! Units are climate controlled with an extra large freight elevator. The building is very clean and has lots of security. Adam and Tony are very helpful in the office. They helped me pick out a new unit and gave me solid advice on what unit size I needed for all of my things.
Frequently asked questions
7 questions
What do Los Angeles Self Storage clients say about the staff and service quality?
Reviewers frequently praise the staff, particularly Lily and Adam, for their friendliness, helpfulness, and attentiveness. Many highlight the welcoming atmosphere and quick, efficient service during the intake process.
What services does Los Angeles Self Storage provide to assist with moving?
They offer moving assistance through services such as Moving Equipment Rental, Loading Assistance, and Truck Rental Coordination, alongside free On-Loading Assistance and a Tour of the Facility to ensure a smooth experience.
Can I get help choosing the right storage unit size at Los Angeles Self Storage?
Yes, they provide a free Unit Size Consultation to assist customers in selecting the most appropriate storage unit for their needs, ensuring a tailored experience.
How do customers describe the cleanliness and maintenance of the storage units?
Clients consistently mention that the storage facility is clean, well-maintained, and secure, with many noting the high level of cleanliness as a significant positive aspect of their experience.
Does Los Angeles Self Storage offer any discounts on rentals?
Yes, they provide discounts on rentals, which can vary, as mentioned by several satisfied customers who appreciated the cost-saving opportunities during their rental process.
What kind of storage units are available at Los Angeles Self Storage?
They offer a variety of storage options, including Climate-Controlled Units, Drive-Up Units, Standard Storage Units, and Small Storage Units to cater to diverse customer needs.