Stay Gia

ABSOLUTELY TERRIBLE EXPERIENCE WITH STAY GIA & AIRBNB. I booked a place with Stay Gia 7 months in advance for a Taylor Swift concert. They were responsive in the beginning but when I had requested to add an additional person to the reservation (it could host a max of 3 people and I was asking to add a 3rd person to the reservation), I did not get a response. In one of the original messages they sent me they gave me a link with check in details, about 1 week before my stay I clicked the link and entered my info and it said NO RESERVATION FOUND. I reached out again via text message to Stay Gia and after a while they finally responded and said they had to cancel my reservation due to unforeseen circumstances. They asked me to cancel the trip on my end so they could avoid hefty fees from airbnb. I refused and they ghosted me. I had to reach out to airbnb support which they were able to give me a refund but I am still waiting for the refund of the deposit I paid. Now, I had to book a hotel that is further away from the concert venue and twice the price we paid for the Airbnb. This is a huge inconvenience to me and had I not reached out when I did I fear that I would not have found out about this scam until I arrived to check in at the Airbnb. And then I would have had an even worse outcome, with no other places available to book in that area and who knows what the cost would have been! Stay Gia is unprofessional, do not book with them, save yourself the worry, frustration, time and money.

WARNING- THESE ACCOMMODATIONS ARE NOT SAFE! Buyer beware! Where do I begin. We had to cut our one week stay short BY 3 nights because of the conditions our apartment was in. None of the Windows would lock, and the neighborhood was not in the best area which we didn’t know. The pictures are doctored and photoshopped to look like glamor shits compared to what the place actually looks like. The filth, was on another level. The floors, the wall, doors but the worst was the Black mold in one of the bathrooms and the shower would loudly drip the entire time and it would splash all over the toilet and floor leaving a musty wet environment the whole stay. We just never used the bathroom since it was so gross. The Wi-Fi went out for over 20+ hours so I couldn’t work remote and I needed a secure network for my job so a coffee house Wi-Fi couldn’t do the trick. I spent the whole day driving to different hotel lobby’s to try and use their Wi-Fi, ended up using a vacation day from work because I couldn’t get online. Now my professional career is being affected. I am here for work and for my daughters school tours and when we reached out to StayGia they finally fixed the Wi-Fi but failed to address the safety and filth issues. I am traveling with a 4month old and a 3 year old and for our windows not to lock and the neighbors loudly swearing and arguing outside of our window the majority of the night was more than terrifying. I Spent the last night there calming her down. We waited for StayGia to help us with the issues and they went radio silent. We left and slept in our rental car in a parking lot in a better neighborhood because we just did not feel safe there. Unacceptable. DO NOT BOOK WITH THIS COMPANY. Overpriced and they do not help you once they get your money I will be disputing this with my credit card company