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Shift

Name: Shift
Address: Pomona, US
Telephone: +18557443801
Rating: 3.4078

103 reviews

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+18557443801

Open 10:00 AM-8:00 PM now

85 Auto Center Dr, Pomona, CA 91766, USA Get Directions

used car dealer Best Used Car Dealers in United States Best Used Car Dealers in California

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ABOUT Services Excellence Summary

Shift puts you in the driver's seat of any car you want, and makes the experience enjoyable. You can buy in person or online. Whether you want a test drive at one of our Shift locations or have thousands of vehicles shipped to your doorstep, we've made it simple to select your next car. All of our cars have passed a 150-point review and come with a seven-day guarantee. Taxes, registration fees, shift service fees, vehicle protection plans-initiated by you-are not included in list prices.

SUMMARY Reviews Summary

Shift Auto Sales and CarLotz have rave reviews for both car buyers and sellers. Their experience highlights completely different elements of customer service and dealership practices. Some customers lauded the exceptional efficiency and sincerity of individuals like Tim, Pablo, Daniel, and Peter Flores. Most of these sales team employees were appreciated for their non-pushy, patient demeanor and dedication to informing and advising clients. As one review aptly put it, customers felt in control of the process, stress-free, and welcoming. Customers also delighted in the relatively short processing time, noting that they received fair deals. The experiences’ transparency is exemplary, and various clients praised the lengthy employee commitment to making the clients understand the process. Similarly, people who sold their cars with CarLotz received satisfactory deals, noting that they paid less for better services than CarMax. There is negative feedback on the websites of these companies, but the two most common types of criticism are lack of feedback and unmet expectations of the company's quoted prices. Regardless, the majority of reviews show a satisfied customer base that praises Shift Auto Sales and CarLotz and recommends them to others.

John Doe left a 5 star review

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Reputation Change over time

Pros & Cons

PROS

recommend (14)

highly recommend ... (5)

great experience ... (4)

helped me (4)

great service (3)

excellent servic ... (3)

accommodating (2)

very helpful (2)

very knowledgeab ... (2)

super helpful (2)

Cons

horrible (4)

unprofessional (3)

waste of time (2)

disappointing (2)

bad experience (2)

rude (1)

would not return ... (1)

poor experience (1)

feel stupid (1)

Shift Reviews: 103. Average Rating: 3.4

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