Shift puts you in the driver's seat of any car you want, and makes the experience enjoyable. You can buy in person or online. Whether you want a test drive at one of our Shift locations or have thousands of vehicles shipped to your doorstep, we've made it simple to select your next car. All of our cars have passed a 150-point review and come with a seven-day guarantee. Taxes, registration fees, shift service fees, vehicle protection plans-initiated by you-are not included in list prices.
Reviews Summary
Shift Auto Sales and CarLotz have rave reviews for both car buyers and sellers. Their experience highlights completely different elements of customer service and dealership practices. Some customers lauded the exceptional efficiency and sincerity of individuals like Tim, Pablo, Daniel, and Peter Flores. Most of these sales team employees were appreciated for their non-pushy, patient demeanor and dedication to informing and advising clients. As one review aptly put it, customers felt in control of the process, stress-free, and welcoming. Customers also delighted in the relatively short processing time, noting that they received fair deals. The experiences’ transparency is exemplary, and various clients praised the lengthy employee commitment to making the clients understand the process. Similarly, people who sold their cars with CarLotz received satisfactory deals, noting that they paid less for better services than CarMax. There is negative feedback on the websites of these companies, but the two most common types of criticism are lack of feedback and unmet expectations of the company's quoted prices. Regardless, the majority of reviews show a satisfied customer base that praises Shift Auto Sales and CarLotz and recommends them to others.
Frequently asked questions
7 questions
What do Shift clients say about their experience, especially for first-time buyers?
Reviewers frequently highlight the supportive and knowledgeable staff, particularly praising Peter and Chris for their guidance during the buying process. Many first-time buyers felt at ease and appreciated the no-pressure environment, making their experience memorable and enjoyable.
Does Shift offer financing options for used car purchases?
Yes, Shift provides financing options as part of their car purchase services, ensuring customers can find a suitable financial plan for their vehicle needs.
Can I get an instant online quote for selling my car at Shift?
Yes, Shift offers an instant online quote as part of their car selling services, making it easy for customers to assess the value of their vehicle quickly.
How does Shift ensure the quality of their vehicles?
All cars at Shift undergo a rigorous 150-point inspection before being offered for sale, ensuring that customers receive a vehicle in excellent condition.
What types of warranties does Shift provide for their vehicles?
Shift offers various warranty options, including extended warranty plans, mechanical breakdown protection, and service plans, providing customers with peace of mind after their purchase.
Does Shift provide assistance with vehicle registration and title services?
Yes, Shift offers registration and title services, including title registration, license plate issuance, and temporary registration, simplifying the process for customers.