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  1. US
  2. CA
  3. San Diego
Massage Heights Carmel Valley
Massage Heights Carmel Valley
Massage Heights Carmel Valley

Massage Heights Carmel Valley

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3810 Valley Centre Dr #901, San Diego, CA 92130, USA Get Directions
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ABOUT   Services Excellence Summary

Massage Heights Carmel Valley strives to improve lives by caring for mind, body, and spirit. We are passionate about the wellness of the guests who come to our Retreats. This is why we aim to build relationships with guests, staff, franchise owners, and members of the Massage Heights family. Our guests are our most valuable asset, and we show them love every day. We aim to make the experience better for all who touch us. This is why we are concerned about the environment. Our Retreats are committed to this endeavor, and we are constantly looking for ways to make our environment more sustainable. Every facial or massage includes 10 minutes consultation time and dressing time. This time is added to your session's total.

 

SUMMARY   Reviews Summary

Reviewers are effusive in their praise of Massage Heights therapists. Yadira, Chris, Lorena, and others receive approbation for their professionalism and skill. Therapists frequently display strong intuition, ability to alleviate muscle knots, and commitment to client care. This trinity of qualities will remind patients of a confident and knowledgeable professional. Nearly every therapist is praised, and clients' fullness and satisfaction after a massage are recurring comments. The spa's cleanliness and staff are highlighted. The spa's cleanliness and staff are also important selling points for clients. Massage Heights staff members are courteous and accommodating. Many clients recommend 'taking the five or ten minute nap and you'll be fine' in their reviews. Soothing scents and light provide a pleasant atmosphere in the common area. This helps to initiate and maintain a tranquil atmosphere. The staff will appreciate the sophistication and peace that exist here. This guarantees clients' and employees' safety. The newly erected tents further procl. There are recurring comments about appreciating effective cleanliness protocols and updates to mitigate COVID-19 risks and maintaining a safe environment while the sessions last. Clients will also benefit from the spa's location. A considerable number of parking spaces are available. Clients may have a couple of stress-free hours without worrying about parking. Several customers acknowledge the booking process as a win. More than one purchaser has lauded the series of six massages. Members have been particularly thankful for the membership structure, which allows them to prepay for a specific number of sessions. This option is a strong incentive for members to keep track of their health and progress. The therapists have been beneficial, and the clients have gained valuable and enjoyable experiences.

 

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Nee left a 2 star review
★★☆☆☆
On TrustAnalytica
Oct 13
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Pros & Cons

PROS
recommend (10)
highly recommend ... (10)
great massage (3)
very knowledgeab ... (2)
great job (2)
excellent experi ... (2)
very friendly (1)
friendly and pro ... (1)
exceeded my expe ... (1)
very detailed (1)
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Cons
unprofessional (1)
very unclear (1)
expensive (1)
would not recomm ... (1)
not recommend (1)
slow (1)
would not recomm ... (1)
not recommend (1)
terrible (1)

Massage Heights Carmel Valley Reviews: 99. Average Rating: 4.7

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They just went through a lawsuit with clients and at first I thought clients were the ones exaggerating but this is honestly a terrible establishment all around. I only worked there for about half a year and seen 4 different people for the front desk position. Turn over rate is obviously huge and there is a reason why. The communication between management and workers is pretty low. The job specifications and duties switch often so definitely confusing. Service wise, great group of therapist and estheticians but if you ever think of working for Massage Heights I would NOT recommend this location. THE OWNER OF CARMEL VALLEY LOCATION IS ALSO THE OWNER OF NOVATO, ENCINITAS/CARLSBAD , CHINO HILLS, and one other. I am beyond ecstatic to be parting away from this establishment. It was the longest half a year working with them, management try's to overuse their position in power then speak about employees to others, try to blame it on the employee when drama is stirred up. Can not blame anyone but yourself. God Bless.
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Nee left a 2 star review
★★☆☆☆
On TrustAnalytica
2 years ago
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