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REI

Name: REI
Address: San Diego, US
Telephone: +15592614168
Rating: 4.2549

102 reviews

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+15592614168

Open 10:00 AM-9:00 PM now

7810 N Blackstone Ave, Fresno, CA 93720, USA Get Directions

camping store Top Camping stores in United States Top Camping stores in California

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ABOUT Services Excellence Summary

At REI, we put our faith in the outdoors, and that's where we think you should spend your time. We want to encourage people to fall in love with nature and sports. REI has been using the force for good since 1938. They only provide the best equipment and clothing, offering everything you need for your adventures, whether shared with your family or friends. We need to hear about your experiences and find out what makes them so epic. REI is not ours. They are committed to protecting the environment by providing the best products. We cater to everyone, from beginners to seasoned pros. REI Santa Monica, near the 3rd Street Promenade, offers a wide range of outdoor gear and clothing. The Santa Monica Bike Shop offers various maintenance services to help you stay on the road or trail all year. Our ski and snowboard services will ensure that you are ready for slope conditions. Prepare for your next epic trip with our services.

SUMMARY Reviews Summary

REI receives multiple positive reviews: customers celebrate the knowledgeable and helpful staff, wide retail options, and excellent customer service. Consumers highly appreciate the quality and utility of REI branded products, such as shoes and backpacking gear, along with the staff's willingness to assist with any questions. The store's environmental ambiance and welcoming workers, like Brett, enhance the shopping experience since they are often campers or outdoorsmen. Members can even experience REI's rental department and year-long outdoor equipment classes and community events. Many people consider REI's one-year comfort guarantee, which provides refunds for faulty or undesirable goods, a significant shopping benefit. The store's size does not limit its inventory and utility; according to reviews, it is still good for last-minute Sierra mountain gear acquisition. However, there seems to be a consensus problem with one supplier and limited apparel options for children. Some customers also suggest booking rentals online rather than relying on in-store availability. REI is recommended and receives a positive costumer service satisfaction review from most clients.

John Doe left a 5 star review

★★★★★

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Reputation Change over time

Pros & Cons

PROS

very helpful (4)

great customer s ... (4)

super helpful (4)

helped me (3)

recommend (3)

great service (3)

knowledgeable st ... (2)

friendly staff (2)

awesome place (2)

friendly and hel ... (2)

Cons

rude (4)

poor customer se ... (2)

awful (2)

disappointed (1)

rude (1)

very expensive (1)

expensive (1)

rude (1)

go somewhere els ... (1)

expensive (1)

REI Reviews: 102. Average Rating: 4.3

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Reviews (0) Google Reviews (102)

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