Customer Rating Report: 1. Be careful; they will charge you $70.00 in insurance without a clear explanation upfront while renting. It will only appear on your bill after you return the vehicle. This is a possible scam or fraud as you should have been advised verbally and then signed for it. 2. Be careful; they will charge you $70.00 in insurance without a clear explanation upfront while renting. It will only appear on your bill after you return the vehicle. This is a possible scam or fraud as you should have been advised verbally and then signed for it. 3. Helped us out of a jam. Great customer service4. Helped us out of a jam. Great customer service5. Excellent customer service, friendly staff, conveniently located6. Excellent customer service, friendly staff, conveniently located7. Express my gratitude to staff and supervisor for their incredible support when I encountered issues with the truck’s tires and service delivery. The entire team was attentive, compassionate, and ever ready to help. These people make a scary and bad situation so much easier to manage. A special thanks to the manager, who was incredibly understanding and thoughtful throughout the process. I sincerely appreciate the care and finesse this was given.8. Express my gratitude to staff and supervisor for their incredible support when I encountered issues with the truck’s tires and service delivery. The entire team was attentive, compassionate, and ever ready to help. These people make a scary and bad situation so much easier to manage. A special thanks to the manager, who was incredibly understanding and thoughtful throughout the process. I sincerely appreciate the care and finesse this was given.9. This office is easy to get to from the freeway, and other rental spots suck. Good parking for...
Frequently asked questions
7 questions
What do Penske Truck Rental clients say about the work?
Customers frequently praise the friendly and professional service at this location. Reviewers highlight the team's ability to assist in emergencies, the cleanliness of the trucks, and the convenient location, making it a reliable choice for truck rentals.
Does Penske Truck Rental offer vehicle maintenance services, and what do customers say about them?
Yes, they provide vehicle maintenance services including tire inspection, fluid checks, and battery checks. Reviewers have expressed gratitude for the team's support during maintenance issues, noting their attentiveness and compassion in resolving problems.
Are there specific insurance options available at this location?
Penske Truck Rental offers various insurance options including Basic Rental Insurance, Partial Coverage Insurance, and Full Coverage Insurance. It's important to clarify these options during the rental process to avoid unexpected charges.
What are the hours of operation for Penske Truck Rental?
The hours are as follows: Monday: 7:00 AM - 5:00 PM, Tuesday: 7:00 AM - 5:00 PM, Wednesday: 7:00 AM - 5:00 PM, Thursday: 7:00 AM - 5:00 PM, Friday: 7:00 AM - 5:00 PM, Saturday: 7:00 AM - 2:00 PM, Sunday: Closed.
Can I rent a light duty truck at this location?
Yes, Penske Truck Rental provides a selection of light duty trucks for rent, along with medium and heavy duty trucks. Their inventory is noted for being well-maintained and readily available.
How does Penske Truck Rental handle customer service issues?
The team is recognized for their exceptional customer service, often going above and beyond to assist customers with issues, as noted in multiple reviews where staff members were praised for their helpfulness and understanding.