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Review Keywords Analysis

  1. US
  2. CA
  3. Santa Monica
Santa Monica Audi

Santa Monica Audi

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1020 Santa Monica Blvd, Santa Monica, CA 90401, USA Get Directions
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ABOUT   Services Excellence Summary

Audi Financial Services: Santa Monica Audi Audi Financial Services believes your finance experience should be as innovative and progressive as our vehicles. You can unlock the full potential of your Audi purchase with financing from Audi Financial through Audi of America. Audi Financial Services knows that buying a vehicle is more than a transaction, it is an experience. We’re committed to bringing the complete Audi Experience to you. Expertise and heritage combine to ensure an unmatched service when you choose Audi Financial Services for your financing and leasing needs. At every stage, we stand beside you, applying online, understanding financing and leasing, managing your account, and viewing lease-end options. We provide a secure and expedited process for getting the financing required for your new Audi. Our online application takes only 15 minutes, saving time on the lot by giving customers the facts they need before they come in. When saved time up front, you could get your vehicle sooner.

 

SUMMARY   Reviews Summary

Santa Monica Audi has an array of positive reviews from customers commending the dealership and staff for its top-notch service, efficient communication, respectful, transparent and straight forward service. The customer reviews acknowledged specific staff members such as salespeople Kevin and Joey, Elena a thorough professional with an eye for details, accurate information amongst their strong suits. This group is rated very high in customer service with many clients offering personal recommendations. They also offer great offers to help vehicle buyers in decision-making like they did in beating a competitors offer. It is also a customer service focused environment. Many customers acknowledge the friendliness that employees exhibit and this makes them feel welcome. Angel, Chris and all service technicians are appreciated for their work on customers' vehicles. The one aspect that best stands out based on the reviews is the quality of the employees since the customers feel they are treated with respect and any troubling questions are handled without any compromising or hard selling. Santa Monica Audi has that customer service level that makes someone feel welcome, appreciated satisfied and willing to return.

 

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Reputation Change over time

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Pros & Cons

PROS
recommend (8)
highly recommend ... (4)
great service (4)
great experience ... (4)
super helpful (2)
very pleasant (2)
helped me (2)
extremely happy (1)
recommended (1)
very happy (1)
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Cons
unprofessional (4)
horrible (3)
poor customer se ... (2)
go elsewhere (2)
too busy (1)
disappointing (1)
horrible custome ... (1)
rude (1)
not going back (1)
poor experience (1)
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Santa Monica Audi Reviews: 99. Average Rating: 3.4
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