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Santa Monica Buick GMC

Name: Santa Monica Buick GMC
Address: Santa Monica, US
Telephone: +14242173093
Rating: 4

103 reviews

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+14242173093

Open 9:00 AM-7:00 PM now

1717 Santa Monica Blvd, Santa Monica, CA 90404, USA Get Directions

car financing Best Car Loans in United States Best Car Loans in California

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ABOUT Services Excellence Summary

At Santa Monica Buick GMC, we are your premier Santa Monica Buick GMC dealer. Our vast inventory includes new GMC trucks and SUVs, as well as many used vehicles. With our own finance center on site and an on-site maintenance center, we are capable of providing more support in buying and maintaining your vehicle than any other Buick or GMC dealership in California. Santa Monica Dealership stocks high-quality cars that meet a range of requirements. Our friendly auto finance team will provide exemplary service and guide you every step of the way. Our online tools make it easy to start the vehicle selection process and set your budget without leaving home.

SUMMARY Reviews Summary

GMC and Santa Monica Buick and GMC employees received plenty of praise. This included a myriad of experiences with Colin, Jamar, and Chelsea. Experiences with Colin, Jamar, and Chel. Also, Jamar Daniels, a warm and professional salesman with excellent customer service, sent a welcome text to a customer introducing them, ensuring their Denali vehicle was test driven, and respecting their financial terms. In turn, Chelsea, the professional Parts Department staff member, was knowledgeable and helpful with her duty. This staff member was also respectful to customers. The reviewer thanked the dealers for their warmth and the good service they gave them. The reviewer was impressed with the professionalism of the other employees, like Mo, who met the reviewer's terms and their service and finance managers, Araceli and Marianna, respectively. Therefore, this small and friendly dealership is a better option for big dealerships and has received a rating of ten. They also lauded the beautiful and inexpensive 2022 GMC vehicles that they had bought.

joan left a 1 star review

★☆☆☆☆

On TrustAnalytica

Dec 17

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Reputation Change over time

Pros & Cons

PROS

great service (7)

very helpful (4)

great place (2)

very professiona ... (2)

very prompt (2)

excellent experi ... (2)

great experience ... (2)

wonderful experi ... (2)

great people (2)

recommend (1)

Cons

frustrating (2)

terrible service ... (2)

poor service (1)

overcharged (1)

disappointed (1)

very disappointe ... (1)

very long wait (1)

go somewhere els ... (1)

unorganized (1)

rude (1)

Santa Monica Buick GMC Reviews: 103. Average Rating: 4.0

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Reviews (1) Google Reviews (102)

joan

on Trustanalytica

Fix negative reputation Fix negative reputation

My car had problems with the driver side door not unlocking so I went to the Santa Monica Dealership. After paying $200, the diagnosis was that the "entire door locking mechanism had to be replaced at a cost of $1350". This included $750 for parts and the balance for labor at a cost of $279/hr. Since the door was still working intermittently, I decided not to it fixed at the time. When the door lock stopped working completely, I again called the dealer. Scott, supposedly the manager, said that they would "have to charge for another diagnostic fee of $279 because the first one was done some months ago". When I protested (after all nothing had changed with the car), he backed off but said they would "not apply my initial $200 fee" to the upcoming repair. THis was in total contradiction to what I was initially told (and is the normal policy ). So I left. In the mean time, I watched a couple you tube videos which suggested that the problem might simply be that the door lock pressure PAD needed to be replaced. I immediately ordered it from Amazon and replaced the part. Do you know what this cost?! The part was only $20 and I did not charge for my labor of 20 minutes to install!! The "technician" would have seen the problem in 5 MINUTES and would have spent minutes ..not HOURS to replace a $20 part.