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Volkswagen Santa Monica

Name: Volkswagen Santa Monica
Address: Santa Monica, US
Telephone: +14243222756
Rating: 4.4216

102 reviews

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+14243222756

Open 9:00 AM-8:00 PM now

2440 Santa Monica Blvd, Santa Monica, CA 90404, USA Get Directions

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ABOUT Services Excellence Summary

Volkswagen Santa Monica is celebrating its 50th anniversary in Santa Monica. Our Westside showroom serves as your top electric vehicle dealership. We are committed to a straightforward, stress-free car shopping experience. Whether you want a dependable Taos or a spacious Atlas, we have a car that meets your needs. Our wide inventory of pre-owned Volkswagens assures that you will find reliability at a reasonable price. You've spent years looking for the right vehicle, and now you've found it. You can now be the proud owner of your dream car. Volkswagen Santa Monica offers car financing solutions for drivers like you from Santa Monica and Torrance. We understand that you value your time and do not want to waste it. We know that you are always busy, and we want to simplify the car-buying process. You can complete the online credit application ahead of your dealership visit to expedite the pre-approval process.

SUMMARY Reviews Summary

The reviews are mostly positive, focusing on the service experience at the Volkswagen Santa Monica dealership. Customers particularly praised the employees' service excellence, calling them professional, friendly, communicative, and respectful. The staff helps make customers feel comfortable and valued, leading to high loyalty among many customers who say they have even been with the dealership for several years. Many mentioned customer service representatives Alex, Manny, and Sam, in particular, as attentive and good at communicating throughout the car maintenance or purchase process. Another complement for the service department was the rapid turnaround, which was convenient when the car broke down. The free Lyft rides were very thoughtful. Some comments focus specifically on the dealership's listening to customer feedback in an implicit manner. The customers give feedback about their messaging difference, and the dealership adapts and improves. The only negative criticism was that one person's car was not washed, which indicated that the service department might be somewhat inconsistent, a less common problem than the few other issues encountered by other customers. Would revist.