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Customer Experience Stories Two of the businesses have had their operations adversely affected by the pandemic. One company that has been hit hard by the pandemic is an event planning firm. The company has faced financial challenges since the pandemic started as they have had to postpone most of their events. Most of their clients, for whom they were planning events, canceled the events or reduced the budget due to the economic effects of the pandemic. Many event sponsors also canceled their funding for the events they had planned to sponsor. As a result, the company had to downsize by laying off some staff and reducing operation costs by reducing the number of events they plan. However, the company has been forced to declare bankruptcy due to insufficient revenue to sustain its operations. Another company that has been affected by the pandemic is a travel agency. They have experienced low customer traffic due to restrictions on international travel to prevent the spread of the virus. This has caused many companies' revenue to drop significantly. The company has had to lay off some staff and reduce costs to maintain their operations. They have also had to introduce better customer service packages to attract customers, such as offering travel discounts to clients who book more than one round trip journey. This has helped the company remain afloat during the pandemic. However, the business escalated their losses against the backdrop of the pandemic and would need to close eventually.